Process Excellence Consultant

FP Inc.; Toronto; Sur place; CAD 69 000 - 88 000; Plein temps

Résumé du poste

FP Inc. is seeking a Process Excellence Lead in Toronto to map current-state processes, analyze root causes, and design future-state solutions. You will run workshops with stakeholders, partner with business leaders to prioritize improvements, and support business cases with benefits estimates.

You will develop executive dashboards and reports for governance, drive initiative workstreams, and champion continuous improvement and data-driven decision making across Canadian Banking operations.

Qualifications

• 3-5 years of experience in process excellence, transformation or related roles.
• Experience in regulated banking/financial services or similar environments.
• Ability to identify opportunities and deliver measurable results.
• Proficiency with PowerPoint, Excel, Word and process-mapping tools (Visio/Blue Works).
• Experience creating executive presentations, dashboards and reports.

Responsabilités

• Lead current-state process mapping and root-cause analysis to shape future designs.
• Facilitate workshops and sessions to align stakeholders and design practical solutions.
• Partner with business leaders to identify and implement high-impact improvements.
• Support business cases, benefits estimates and decision-making processes.
• Develop executive reporting and governance presentations for projects.
• Manage risks, milestones, dependencies and benefit realization across initiatives.
• Promote continuous improvement and data-driven decision making across operations.
• Identify opportunities for waste elimination, automation and new ways of working.

Connaissances

Process mapping

Root cause analysis

Process redesign

Stakeholder management

Executive reporting

Project delivery

Continuous improvement

Formation

Undergraduate degree in Business/Operations/Engineering/Finance/Economics

Outils

Visio

Blue Works

PowerPoint

Excel

Word

Whiteboard

Description du poste

An Initial AI Screening will be conducted for this role.

Duration: 12 months

Daily Responsibilities:

• Lead current-state process mapping, root cause analysis, and future-state process design to support strategic transformation priorities.
• Facilitate workshops and working sessions to align stakeholders, define problems, and design practical solutions.
• Partner with business leaders to identify, assess, prioritize, and implement high-impact process improvement opportunities.
• Support process excellence and continuous improvement initiatives across Canadian Banking Operations to simplify workflows, reduce friction, improve productivity, and strengthen controls.
• Support the development of business cases, benefits estimates, and recommendations to support decision-making.
• Develop and deliver executive reporting and presentations for relevant project/initiative governance forums
• Manage related workstreams within initiatives and workstreams, including risks, dependencies, milestones, and benefit realization.
• Promote a culture of continuous improvement, accountability, collaboration, and data-driven decision making across Canadian Banking.
• Identify opportunities and ensure the optimal sequence of waste elimination, automation & AI, and improved ways of working during process redesign
• Act as a change agent to ensure the adoption of redesigned processes and new capabilities

Must-Have Skills:

• 3-5 years of experience in process excellence, business transformation, operational improvement, consulting, project delivery, or related roles. Expertise in end‑to‑end process mapping, redesign, and optimization.
• Experience working in banking, banking operations, financial services, fintech, or another highly regulated environment.
• Demonstrated ability to assess business challenges, identify opportunities, and implement practical solutions that deliver measurable results.
• Proficiency in Microsoft PowerPoint, Excel, Word, Whiteboard and process mapping tools such as Visio or Blue Works.
• Experience developing executive presentations, dashboards, and reporting.

Nice-To-Have Skills:

• Lean Six Sigma Green Belt preferred; Black Belt, process excellence certification, or change management experience considered an asset.

Soft Skills:

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization
• Strong decision-making, forward-thinking, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences
• Ability to work as part of a team, as well as work independently or with minimal direction
• Execution‑driven - Proven ability to take ownership, push work forward, and deliver high‑quality results on schedule and on budget.

Education:

• Undergraduate degree in Business, Operations, Engineering, Finance, Economics, or a related discipline.

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is 50/hr -64/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.