Process and Project Specialist

Grand River Hospital; Kitchener; On-site; CAD 61,000 - 76,000; Full time

Job summary

WRHN is seeking experienced professionals to join WRHN through focused, short-term contracts to advance the Care Reimagined plans. You will work in a fast-moving care environment, build relationships with physicians, leaders, and community partners, and deliver implementation-ready plans for high-priority initiatives.

Successful candidates will shape patient access, journeys, and service redesign, bringing structure to complexity and turning plans into action.

Qualifications

• Bachelor's degree in a related field.
• 3+ years in process improvement or project delivery.
• Healthcare or public sector experience preferred.
• CAPM or PMP preferred.
• Lean/Six Sigma training an asset.
• Experience with change management frameworks.
• Strong analytical and facilitation skills.
• Excellent communication and collaboration.
• Proficiency with PM tools and improvement software.

Responsibilities

• Shape how patients’ access, experience and move through care.
• Collaborate with physicians, leaders, teams, patients, families and community partners.
• Provide implementation-ready plans and practical tools.
• Move projects from planning to execution.

Skills

Process improvement

Project delivery

Business analysis

Quality improvement

Change management

Education

Bachelor's degree

Job description

Welcome to health care that soars above. Welcome to WRHN.

Internal candidates should apply through our intranet site (Lotus Link). Check the staff perks and benefits page on Lotus Link for more information.

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Process and Project Specialist (Job ID: 6745)

Position: Process and Project Specialist

Position Vacancy: Operational Transformation and Community Integration

Work Type: Temporary Full Time until March 31, 2027

Location: WRHN @ Midtown (formerly Grand River Hospital, KW Campus)

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.

WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.

At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Position Summary :

WRHN has launched its inaugural Care Reimagined: Strategic Plan 2026–2029 and Integrated Services Plan, setting an ambitious direction for outstanding care that is personal, seamless and reimagined. Together, these plans will shape how we improve access, strengthen patient journeys and transitions, evolve models of care, and deliver the right care, in the right place, at the right time, including closer to home.

We are looking for experienced people to join WRHN through focused, short-term contracts and help bring this direction to life. You will step into a complex and fast-moving care environment, quickly build relationships, and work alongside physicians, clinical and operational leaders, interprofessional teams, patients, families and community partners. Successful candidates will be assigned to one or more high-priority initiatives focused on improving access, strengthening patient journeys, redesigning services, and preparing complex work for implementation.

You will be brought in for your expertise, not simply to keep a project moving. We need people who can understand the realities of care delivery, bring structure to complexity, challenge our thinking and establish the models, pathways, plans and structures needed to move important work into implementation.

While the contract may be short term, the opportunity for impact is significant. You will:

• Help shape how patients’ access, experience and move through care.
• Work directly with exceptional people delivering and supporting care across WRHN.
• Hear from patients, families and communities as the work is designed.
• Leave behind more than a report: clear direction, practical tools, implementation-ready plans and momentum that teams can carry forward.

Position Requirements:

• Bachelors degree in a related filed
• Minimum three years of experience in process improvement, project delivery, business analysis, quality improvement or a related role
• Experience working in health care, the broader public sector or another complex and regulated environment is preferred
• CAPM or PMP designation strongly preferred
• Lean, Six Sigma, quality-improvement or equivalent process-improvement training is an asset.
• Exposure to change management frameworks (e.g., ADKAR, Kotter) and practical experience supporting organizational change.
• Strong analytical, problem-solving, and facilitation skills.
• Excellent communication and interpersonal abilities, with a collaborative mindset.
• Proficiency in project management tools and process improvement software.

WRHN is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.

If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.

EMPLOYEES OF LEGACY GRAND RIVER HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

WRHN does not use artificial intelligence (AI) to screen, assess, or make hiring decisions regarding applicants during our recruitment and selection process.

Salary: CAD 44.60-55.34

Location: CA:ON:Kitchener

Post Date: 08/28/2026

Close Date: 09/07/2026