Project Manager - Quality and Process Improvement FTC 2026-6920

Cambridge Memorial Hospital; Cambridge; On-site; CAD 104,000 - 124,000; Full time

Benefits offered by this job

HOOPP

Health & Dental benefits for full-time

Employee & Family Assistance Program

Education Grant

Wellness & Wellbeing Program

Diversity, Equity & Inclusion Initiat.

Job summary

Cambridge Memorial Hospital (CMH) is seeking a Project Manager – Quality and Process Improvement to lead initiatives that enhance patient care and clinical processes. You will drive projects through all lifecycle stages, partner with clinical teams and IT, and help advance organization-wide strategic priorities.

A healthcare background and strong data skills are highly valued. The role emphasizes quality improvement, stakeholder engagement, and mentoring staff in improvement methods, with a

Qualifications

• Three years of relevant project management experience or similar
• Experience in healthcare is an asset
• PMP designation is an asset
• Lean/Six Sigma or IHI Model for Improvement training preferred
• Strong stakeholder engagement and relationship-building skills
• Ability to manage multiple priorities in a deadline-driven environment
• Excellent written, verbal, presentation and facilitation skills

Responsibilities

• Lead projects aligned with quality improvement and health information system initiatives
• Manage all phases of the project lifecycle from charter to closeout
• Provide regular status updates to senior leadership
• Identify, assess, and mitigate project risks
• Collaborate with clinical and IT stakeholders to define scope and success measures
• Develop metrics, reporting frameworks, and analytics strategies
• Mentor staff and leaders in quality improvement methodologies
• Perform cross-functional duties as needed

Skills

Stakeholder engagement

Change management

Project management

Data analysis

Independent work

Leadership

Communication

Collaboration

Facilitation

Problem solving

Education

College diploma or Bachelor's degree in Industrial Engineering

Bachelor's degree in Health Administration

Bachelor's degree in Business Administration

Bachelor's degree in Information Technology

Lean/Six Sigma or IHI Improvement training

Tools

Microsoft 365

SharePoint

MS Teams

Co-Pilot

Job description

Overview

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org.

Job Description

Salary Range: $49.93 - $59.44

Full time contract expected to end after 12 months

The Project Manager – Quality and Process Improvement leads and supports initiatives focused on quality improvement, clinical process optimization, and health information system enhancements. This role manages assigned projects independently while contributing to organization-wide strategic initiatives that support patient care, staff engagement, and community health outcomes.

Key Responsibilities:

• Lead projects aligned with quality improvement goals, clinical and corporate strategic priorities, health information systems enhancements, and innovation initiatives.
• Develop and manage all phases of the project lifecycle, including charter development, planning, scheduling, execution, monitoring, evaluation, and closeout.
• Provide regular status updates to senior leadership and stakeholders on project milestones, deliverables, risks, and outcomes.
• Identify, assess, and mitigate project risks.
• Collaborate with clinical teams, support services, IT, and operational stakeholders to define project scope, objectives, and success measures.
• Partner with decision support teams to develop metrics, reporting frameworks, and analytics strategies.
• Build organizational capacity in quality improvement by mentoring and facilitating staff and leaders in the use of improvement methodologies.
• Perform additional cross-functional duties as assigned.

Qualifications:

• College diploma or Bachelor's degree in Industrial Engineering, Health Administration, Business Administration, Information Technology, or a related field
• Minimum three (3) years of relevant experience in project management or in roles where project execution was a core responsibility
• Project Management Professional (PMP) designation is an asset
• Change Management certification/designation is an asset
• Formal training (certification preferred) in improvement methodologies such as Lean, Six Sigma, or the IHI Model for Improvement
• Experience within the healthcare sector is an asset
• Demonstrated experience developing evaluation frameworks, measurement plans, and conducting data analysis
• Strong stakeholder engagement and relationship-building skills
• Demonstrated change management capabilities, including consulting, negotiation, and strategic thinking
• Proven ability to manage multiple priorities in a deadline-driven environment
• Ability to work independently while contributing effectively within a team setting
• Proficiency in Microsoft 365, including SharePoint, MS Teams, Co-Pilot and other collaborative platforms, is an asset
• Excellent written, verbal, presentation, and facilitation skills.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Melissa Duguid, Director of Human Resources

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.

Union

Non-Union