Pro Customer Service/Sales

Home Depot; Southwestern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

Home Depot Pro Customer Service/Sales Team in Ontario is looking for an agent to deliver exceptional service to professional customers, assist at the Pro Desk, support order fulfillment, loading, and tailored delivery solutions.

You will build relationships with Pro clients, promote product knowledge and loyalty programs, and help maintain a clean, safe, and organized store environment while aiming to meet monthly sales goals.

Responsibilities

• Provide exceptional service to Pro customers and help meet monthly sales goals.
• Assist at the Pro Desk, load materials, manage deliveries, and offer tailored product recommendations.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.