Pro Customer Service/Sales

Home Depot; Dover; Sur place; CAD 22 000 - 33 000; Plein temps

Résumé du poste

Home Depot is seeking a Pro Customer Service/Sales Team member to support professional customers, including contractors and commercial clients, through orders, delivery solutions, and expert product recommendations.

The role emphasizes meeting monthly sales goals, delivering outstanding service, maintaining a safe store environment, and collaborating with teammates to resolve delivery issues and uphold Home Depot’s advantages.

Responsabilités

• Support Pro customers from order to delivery with product knowledge and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Collaborate with team to maintain a clean, organized, and safe environment and resolve delivery issues.

Description du poste

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.