Pro Customer Service/Sales

The Home Depot; Canada; On-site; CAD 40,000 - 50,000; Full time

Job summary

A major home improvement retailer is seeking members for its Pro Customer Service/Sales Team. The role involves delivering exceptional service to professional customers, supporting their journey with product knowledge, and driving sales. Team collaboration is essential, ensuring projects succeed while maintaining store goals. Bilingual skills may be preferred, based on customer requirements. If you have a passion for helping professionals succeed in their projects, this role offers a rewarding opportunity.

Qualifications

• Strong customer service skills focused on professional clients.
• Ability to collaborate effectively within a team environment.
• Bilingual communication skills preferred based on customer needs.

Responsibilities

• Deliver exceptional service to professional customers.
• Support every stage of the Pro customer journey.
• Drive sales through product knowledge and tailored recommendations.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.