Pro Customer Service/Sales

The Home Depot; Montebello; On-site; CAD 42,000 - 65,000; Full time

Job summary

The Home Depot is seeking a Pro Customer Service/Sales team member to help contractors, property owners, and commercial clients with orders, delivery solutions, and expert product recommendations. The role emphasizes building professional relationships, meeting monthly sales targets, and collaborating with teammates to keep the Pro Desk efficient and safe.

Bilingual abilities may be preferred depending on location.

Qualifications

• Experience delivering exceptional service to professional customers (contractors, property owners, commercial clients).
• Ability to drive sales through knowledge, loyalty programs and tailored recommendations.
• Comfort meeting monthly sales goals and following store procedures.

Responsibilities

• Assist at the Pro Desk and throughout the store to serve Pro customers.
• Support loading materials and managing deliveries.
• Provide product knowledge for specialized paint and related products.
• Monitor inventory and support sales initiatives while ensuring safety and cleanliness.

Skills

Customer service

Sales

Product knowledge

Team collaboration

Job description

157522BR

Job Description

Contractors' Warehouse Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.