Private Banking Associate

RBC; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Total Rewards Program

Bonuses

Stock where applicable

Job summary

RBC Private Banking is seeking a Private Banking Associate in Toronto to enhance client experiences by handling servicing requests via email and phone and identifying unmet client needs through daily interactions.

You will deliver a tailored client experience for Private Banking clients in person, by email, and over the phone, resolving concerns at first contact and promoting digital engagement across channels.

Qualifications

• Minimum of 2 to 3 years of banking experience.
• Proven client service skills and strong Microsoft Office knowledge.
• Excellent organizational skills and ability to manage multiple requests.

Responsibilities

• Handle incoming servicing requests via email and phone with high professionalism.
• Deliver a tailored client experience for Private Banking clients across channels.
• Resolve client concerns at first point of contact, ensuring accuracy and timeliness.
• Promote digital education to enable RBC clients to engage through their preferred channel.

Skills

Banking experience

Client service skills

Microsoft Office

Organizational skills

Education

IFC or CSC

Commerce or Business Administration

Job description

What is the opportunity?

As a key member of the Private Banking team, the Private Banking Associate is responsible for creating an enhanced client experience by fulfilling on incoming servicing requests via email and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice.

What will you do?

• You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting
• As part of the Private Banking Associate team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone
• Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner
• Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice

What do you need to succeed?

Must-have

• Minimum of 2 to 3 years of banking experience
• Strong working knowledge of Microsoft Office Suite
• Proven client service skills
• Excellent organizational skills

Nice-to-have

• Completion of IFC or CSC
• Post-secondary education in Commerce or Business Administration

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Banking, Business Performance

Address

2 BLOOR ST E:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-06

Application Deadline

2026-08-21

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above