Private Banking Associate

Royal Bank of Canada; Ottawa; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Total Rewards Program

Coaching and development opportunities

Stock where applicable

Job summary

Royal Bank of Canada is seeking a Private Banking Associate to enhance client experience by handling servicing requests via phone and email and discovering needs during daily interactions.

You will champion digital education and deliver a tailored experience to Private Banking clients across in-person, email, and phone channels, resolving issues promptly and professionally.

Qualifications

• Minimum of 2 to 3 years of banking experience.
• Proven client service skills and organization.
• Experience with Microsoft Office Suite.

Responsibilities

• Serve as an everyday banking expert delivering high-level service.
• Handle incoming servicing requests via email and phone; resolve issues at first contact.
• Champion digital education to enable RBC client engagement across channels.
• Deliver tailored client experience for in-person, email, and phone requests.
• Identify unmet client needs through discovery during interactions.

Skills

Client service skills

Organizational skills

Banking experience

Education

Commerce or Business Administration degree

IFC or CSC certificate

Tools

Microsoft Office Suite

Job description

Job Description

This is an opportunity for candidates to express their interest in future Private Banking Associate positions. Qualified applicants will be contacted to review their resume in more detail.

What is the opportunity?

As a key member of the Private Banking team, the Private Banking Associate is responsible for creating an enhanced client experience by fulfilling on incoming servicing requests via email and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice.

What will you do?

You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting

As part of the Private Banking Associate team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone

Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner

Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice

What do you need to succeed?

Must-have

• Minimum of 2 to 3 years of banking experience
• Wworking knowledge of Microsoft Office Suite
• Proven client service skills
• Excellent organizational skills

Nice-to-have

• Completion of IFC or CSC
• Post-secondary education in Commerce or Business Administration
• Fluent in one of the following languages: French, Mandarin, or Cantonese

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Additional Job Details

Address:

50 O'CONNOR ST:OTTAWA City:

Ottawa Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING Job Type:

Regular Pay Type:

Salaried

Posted Date:

2026-10-23

Application Deadline:

2026-11-23

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .