Priority Home Services Case Coordinator

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 88,000 - 113,000; Full time

Job summary

Winnipeg Regional Health Authority is seeking a Case Coordinator for Priority Home Service in Winnipeg. You will collaborate with hospital, primary care and community teams to plan and coordinate client service plans ensuring timely access to services.

You will initiate referrals and manage service delivery until transition to regular home care or LTC. The role requires experience in community health, strong communication and assessment skills, and the ability to work independently within an

Qualifications

• Experience as a Case Coordinator in Community Health Services is an asset.
• Recent, relevant experience in community health, home care and primary care is required.
• Understanding of rehabilitation principles and assessment of client function in home/community.
• Strong computer-based skills and familiarity with office software.
• Excellent interpersonal, oral and written communication, with conflict resolution.
• Ability to work independently and in interprofessional teams.
• Ability to prioritize and manage time in high-volume environments.
• Demonstrated leadership abilities and sound professional judgment.
• Knowledge of FIPPA and PHIA regimes.

Responsibilities

• Plan and coordinate client service plans with hospital, primary care and home care teams.
• Initiate referrals and service requests for professional and non-professional services.
• Coordinate and ensure delivery of services until transition to regular home care or LTC.
• Collaborate to ensure timely, patient- and family-centered care.
• Maintain accurate documentation and adherence to privacy and regulatory requirements.

Skills

Case coordination

Interprofessional teamwork

Communication skills

Independent work

Leadership

Clinical reasoning

FIPPA knowledge

PHIA knowledge

Education

BSW (Bachelor of Social Work)

OT / PT / BScPN / RPN / BN / RN / SLP / RD or related health degree

Tools

Computer-based tools

Job description

Requisition ID: 411172

Position Number: 20028285

Posting End Date: September 28, 2026

City: Winnipeg

Employer: Winnipeg Regional Health Authority

Site: WRHA Community Health Services - WRHA Community Health Services

Department / Unit: Priority Home Service

Job Stream: Clinical

Union: MAHCP

Anticipated Start Date - End Date: ASAP - Indefinite

Reason for Term: Other Leave

FTE: 1.00

Anticipated Shift: Days;Evenings

Work Arrangement: In Person

Daily Hours Worked: 7.25

Annual Base Hours: 1885

Salary: $46.905 , $49.588 , $52.425 , $55.423 , $58.584 , $60.324

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

As a team member of the Priority Home Service, the Case Coordinator will collaborate with the interprofessional hospital team, the primary care home and community team to plan the client’s service plan and to ensure the client receives coordinated, efficient and timely access to client and family centered services. The Case Coordinator will initiate the referral(s) and the service request for delivery of professional and non-professional services and will continue to coordinate and ensure delivery of services until the client is ready to transition to the regular home care program, or transitions to LTC.

Experience

• Experience as a Case Coordinator in Community Health Services is an asset.
• Recent, relevant experience and demonstrated competency in community health, home care, and/or primary care/primary health care is required.

Education (Degree/Diploma/Certificate)

• BSW, OT, PT, BScPN, RPN, BN, RN, SLP, RD, or related health/human services degree required.
• Recent and relevant continuing professional education in relevant/related clinical area preferred.

Certification/Licensure/Registration

• Valid driver’s license and a vehicle required.
• Current registration in good standing with relevant college or licensing body in Manitoba.
• If successful applicant is a Registered Dietitian, must be a graduate of a recognized dietetic internship program accredited by Dietitians of Canada.

Qualifications And Skills

• Understanding of basic rehabilitation practice, principles and philosophy, and strong assessment skills of client function in the context of client home and community preferred.
• Computer-based knowledge and experience required.
• Excellent interpersonal, oral and written communication skills, including conflict resolution.
• Ability to work independently and collaboratively with others in an interprofessional team.
• Demonstrated ability to prioritize, remain organized, take initiative and work under pressure with strict timelines in high-volume environments.
• Demonstrated leadership abilities.
• Excellent professional judgment, critical thinking, clinical reasoning and decision-making skills.
• Knowledge of The Freedom of Information and Protection of Privacy Act (FIPPA).
• Knowledge of The Personal Health Information Act (PHIA).

Physical Requirements

• May be exposed to infectious diseases, blood and body fluids, toxic materials, noise, allergens, physical and emotional stress.
• May encounter aggressive and/or agitated clients/visitors/staff.
• Available to work days and weekends. May be required to work evenings.

This indefinite term may expire upon the return of the current incumbent to their position, subject to a minimum of forty-eight (48) hours’ notice.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.