Principal Platform Architect

ServiceNow; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a Principal Platform Architect based in Toronto to advise customers in establishing a solid technical foundation on the ServiceNow platform. This advisory role emphasizes the importance of effective governance, relationship building with senior executives, and ensuring the platform's health aligns with organizational goals.

Qualifications

• 8+ years of experience in management consulting, with technology focus.
• Experience engaging with large functional business leaders.
• Minimum 2 years of experience on the ServiceNow platform.

Responsibilities

• Develop customer roadmaps that link business objectives.
• Guide customer engagements on digital transformations.
• Establish and manage governance processes and best practices.

Skills

AI Integration

Technical Governance

Cloud Application Technology

Digital Transformation

Consultative Perspective

Education

Senior Level in Enterprise Architecture

Tools

ServiceNow Platform

Kubernetes

Google Cloud Platform

AWS

Cassandra

Redshift

Kafka

Job description

The Principal Platform Architect is a technical advisory role responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy technical governance core data integrations and the overall technical health of the platform. This is a highly consultative role that does not perform configuration on the platform but guides partner and customer resources to deliver best practices. This role interfaces with the customer across executive platform owner enterprise architects and development teams during the selling structuring and implementation of solutions.

An ideal candidate will have a achieved a senior level position as an enterprise architect and successful track record in management consulting (professional services firms or cloud software company) focused on technology strategy governance data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification road mapping as well as advising and defining successful strategies including governance frameworks and managing large enterprise programs.

What you get to do in this role :

• Developing strong relationships with CIO and business leaders to understand the clients vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomesinto a customer roadmap

Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives

• Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
• Establish and manage technical governance processes
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful golives enduser adoption and ongoing support
• Advocate / champion ServiceNows advisory and expert services best practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how Advisory Expert Services and CoDelivery can optimize to achieve customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to out of the box capabilities
• Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates

Qualifications :

To be successful in this role you have :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
• Canadian citizenship or permanent residency statusandreside in Toronto Canada
• Consulting Experience

Management Consulting Experience preferred (Big 4 Strategy Firm) or OEM software or Cloud company

• 8 years of experience in management consulting leadership roles at a toptier consulting company focused on technology (Digital / SaaS / Enterprise Software)
• Fortune 500 or OEM Software or Cloud CO enterprise architect
• Career Progression (Technical Architecture)
• Experience working with functional business leaders

Experience working with functional business leaders

• Experience identifying business objectives and developing outcomefocused roadmaps
• Experience working with large Consulting / SI organizations.
• Large Program Experience

10 years large program experience leading architecture and design

Enterprise Architect role and relevant experience.

• Database core data design Security integrations
• Cloud Application Technology Experience

Significant role in implementation of one or more; SFDC WKDAY Success Factors Oracle Cloud Remedy

• Minimum 2 years of ServiceNow Platform Experience isrequired
• Familiarity with Enterprise Workflow Platform
• Customer Focus
• Drives Results
• Courage
• Consultative Perspective
• Manages Complexity
• Strategic Mindset
• Technical Development
• Travel up to 25

Additional Information :

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Employment Type :

Key Skills

Kubernetes,S3,Google Cloud Platform,Cassandra,System Architecture,Redshift,AWS,Cloud Architecture,NoSQL,UML,Kafka,Distributed Systems

Experience : years

Vacancy : 1

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