Principal Experience Researcher and Journey Manager (Canada | Remote)

Autodesk; Toronto; Remote; CAD 100,000 - 153,000; Full time

Job summary

A leading software development company is seeking a professional to create and maintain customer journeys, engage in innovative projects, and collaborate with teams for executing insights. The role values data analysis and design processes, providing an opportunity for impactful work in a dynamic environment. The ideal candidate will have proven experience in customer experience methodologies and possess strong collaboration skills.

Benefits

Salary up to $152,900

Potential for annual cash bonuses

Comprehensive benefits package

Qualifications

• Proven experience in creating validated customer journeys.
• Strong ability to maintain and update journeys with insights.
• Experience in facilitating decision-making processes.

Responsibilities

• Create and maintain end-to-end customer journeys using insights.
• Plan and execute discovery research throughout the design lifecycle.
• Map persona-based journeys, identifying key moments in the experience.

Skills

Customer journey creation

Data analysis

Collaboration

Usability studies

Job description

Employer Industry: Software Development

Why consider this job opportunity:
- Salary up to $152,900
- Potential for annual cash bonuses and stock grants
- Comprehensive benefits package
- Opportunity to work in a high-performing research and design team
- Engage in innovative projects focusing on next-generation customer experiences
- Collaborative work environment that values human-centered design

What to Expect (Job Responsibilities):
- Create and maintain end-to-end customer journeys using insights and key metrics
- Plan and execute discovery research throughout the design and development lifecycle
- Integrate and synthesize complex data from diverse sources to analyze business impact
- Map persona-based journeys, identifying key moments and connections within the experience
- Lead AI-assisted research efforts, utilizing generative AI tools in the research process

What is Required (Qualifications):
- Proven experience in creating validated customer journeys from various data sources
- Strong ability to maintain and update journeys with insights and key metrics
- Experience facilitating decision-making processes for experience improvement
- Collaboration with product teams to support execution and evaluation
- Ability to partner with design teams for consistent implementation of research findings

How to Stand Out (Preferred Qualifications):
- Experience leading research initiatives that influence product and service development
- Familiarity with journey management frameworks and methodologies
- Strong skills in presenting research findings to diverse audiences, including executives
- Knowledge of customer experience metrics and voice of customer (VOC) analysis
- Background in usability studies, customer interviews, and quantitative research methods

#SoftwareDevelopment #CustomerExperience #Research #AIIntegration #CareerOpportunity #InnovativeWorkEnvironment

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