Principal Director of Content Operations

1200 Accenture Inc Company; Toronto; On-site; CAD 161,000 - 319,000; Full time

Job summary

Accenture Song in Canada seeks a senior leader to head Content Operations, responsible for market development, sales growth, delivery excellence, and building a high-performing cross-functional team across a portfolio of engagements.

The ideal candidate has 10+ years in content operations and 7+ years in people leadership, with a track record in selling large-scale content solutions, managing client relationships, and scaling production ecosystems.

Qualifications

• 10+ years of experience in content operations or related fields.
• Minimum 7+ years in a people leadership role managing large teams.
• Proven experience developing and selling large-scale content operations or digital production solutions.
• Demonstrated success leading client-facing engagements and building executive-level relationships.
• Experience managing content production ecosystems including web content, digital assets, localization, and omnichannel delivery.

Responsibilities

• Lead growth and evolution of Content Operations in Canada.
• Develop go-to-market strategies and sales narratives.
• Oversee delivery excellence and client satisfaction across engagements.
• Build and mentor a diverse, high-performing content ops team.

Skills

Content operations leadership

Business development

Client relationship management

Delivery excellence

People leadership

Strategic thinking

Education

University degree

Tools

DAM

CMS

Marketing tech

Job description

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space. Within Song, our Content Operations practice helps clients create, manage, and scale high-volume content ecosystems that power digital experiences across channels. From web content and digital asset production to content supply chains, localization, personalization, and omnichannel execution, we help organizations transform how content is planned, produced, and delivered at scale.

You Are: The ideal profile is someone who has been a VP or Director of Content Operations and lead and grow our Content Operations offering in Canada. This leader will be responsible for developing the market, driving sales, overseeing delivery excellence, and building a high-performing team across a portfolio of content operations engagements. This is a senior leadership role requiring a blend of commercial acumen, content operations expertise, people leadership, and delivery excellence. The successful candidate will serve as the market-facing leader for Content Operations, partnering across Accenture’s integrated service teams to bring innovative content solutions to clients. The ideal candidate has extensive experience leading large-scale content production and content operations organizations, building client relationships, developing go-to-market strategies, and delivering measurable business outcomes.

The Work:

Offering & Market Leadership

• Lead the growth and evolution of Accenture Song's Content Operations offering within the Canadian market.
• Shape and package Content Operations solutions, assets, and operating models that address client challenges and market opportunities.
• Act as the market-facing SME and executive spokesperson for Content Operations across clients, teams, and industry forums.
• Stay ahead of emerging trends in content supply chains, content production, digital asset management, AI-enabled content operations, localization, and personalization.

Business Development & Sales

• Develop and execute growth strategies that expand Accenture Song's Content Operations business.
• Build executive-level relationships with clients and identify opportunities to drive new business.
• Lead solutioning efforts, proposals, deal shaping, and client presentations.
• Partner with cross-functional teams to develop scalable operating models, commercial structures, and delivery approaches.
• Create compelling sales narratives that articulate business value, operational efficiency, and experience outcomes.

Delivery Leadership

• Oversee a portfolio of Content Operations engagements, ensuring delivery excellence and client satisfaction.
• Provide executive sponsorship and governance across complex client programs.
• Guide teams in establishing scalable content production models and content supply chain capabilities.
• Drive operational efficiency, quality standards, financial performance, and continuous improvement across engagements.
• Support clients through transformation initiatives involving content operating models, production ecosystems, and managed services.

Talent & People Leadership

• Build, mentor, and grow a diverse team of content operations professionals.
• Develop capability strategies aligned to market demand and future growth opportunities.
• Foster a culture of innovation, collaboration, operational excellence, and continuous learning.
• Lead talent development, coaching, performance management, and succession planning activities.

Here’s What You’ll Need

• 10+ years of experience in content operations, digital production, content delivery, or marketing operations within a consulting, agency, managed services, or enterprise environment.
• Minimum 7+ years in a people leadership role managing large teams and/or multi-disciplinary delivery organizations.
• Proven experience developing and selling large-scale content operations, managed services, or digital production solutions.
• Demonstrated success leading client-facing engagements and building executive-level relationships.
• Experience managing content production ecosystems including web content, digital assets, banners, email, localization, personalization, and omnichannel content delivery.
• Strong understanding of content operating models, offshore delivery structures, and scaled content production environments.
• Experience building business cases, pricing models, commercial structures, and financial forecasts.
• Ability to lead and influence teams across multiple functions, locations, and delivery models.
• A University Degree is required for this position.
• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language.
• Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Bonus Points

• If you have Experience leading AI-enabled content operations or content supply chain transformation initiatives.
• Experience with enterprise content platforms, DAM, CMS, and marketing technology ecosystems.
• Experience designing and operating global or regional content hubs.
• Strong understanding of emerging GenAI capabilities within content creation, production, and governance.

Success Looks Like

• Growth of Accenture Song's Content Operations business and market presence.
• Development of long-term client relationships and strategic partnerships.
• Delivery of profitable, scalable engagements that drive measurable value for clients.
• Creation of high-performing teams and future Content Operations leaders.
• Establishment of Accenture Song as a recognized leader in Content Operations transformation and managed services.

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location

• Annual Salary Range British Columbia/Ontario $161,050 to $319,300

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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