Principal Architect - Microsoft, UNIX, and Linux Systems-Remote - Canada

Sitel Corp.; Canada; Remote; CAD 90,000 - 103,000; Full time

Job summary

An established industry player is seeking a senior-level Principal Architect with extensive experience in Microsoft and UNIX systems. This role offers the chance to work with cutting-edge technology while providing subject matter expertise in Microsoft Server infrastructure and Linux-based hypervisors. The ideal candidate will have a service-oriented mentality and a strong ownership attitude towards problem resolution, ensuring alignment with service level agreements. You'll be responsible for designing innovative solutions, conducting system integration testing, and mentoring junior team members. Join a dynamic team that values initiative and a willingness to learn, and make a significant impact in the world of customer experience technology.

Qualifications

• 10+ years of IT experience supporting Microsoft/Unix/Linux infrastructure.
• Strong experience with automation technologies and documentation skills.
• Ability to mentor junior team members and work well with diverse teams.

Responsibilities

• Owning and resolving Microsoft/UNIX/Linux systems and storage technologies.
• Designing new system technologies and conducting Proof of Concept testing.
• Training and mentoring junior team members on new technologies.

Skills

Microsoft Server infrastructure

Linux-based hypervisors

Automation technologies

UNIX/Linux systems

Documentation skills

Performance tuning

Backup and recovery

Operational automation

Systems integration

Mentoring

Education

Bachelor’s degree in Computer Information Systems

Equivalent combination of education and experience

Tools

BigFix

WSUS

KVM

Red Hat Open-Shift

Oracle

Puppet

Chef

Ansible

NetBackup

Brocade Network Advisor

Job description

Foundever is looking for a senior-level Microsoft and UNIX Principal Architect with Linux and/or AIX experience to join our Global Systems and Data Technology Team. The selected candidate will be responsible for providing subject matter expertise as it relates to Microsoft Server infrastructure and Linux-based hypervisors and automation technologies as it relates to engineering and support functions.

This individual requires a service-oriented mentality with a high sense of ownership of the problems and requests assigned and focus on managing and resolving issues in alignment with the SLAs. The individual must be able to establish and maintain communication with technology customers to keep them updated with the status of their requests. This individual will research and architect new solutions, build new infrastructure, and initiate and perform changes in production systems and proactively escalate any issues that cannot be resolved within the established timeframes.

This position is an exciting opportunity for expanding one’s knowledge and to work with the latest technology. We are looking for a candidate with a positive attitude, initiative, a willingness to learn, and good documentation skills.

Responsibilities

1. Owning, tracking and resolving Microsoft / UNIX/Linux systems and storage systems technologies.
2. Tier 4 support for requests and resolving incidents within SLAs.
3. Reviewing service-related reports (e.g., system monitoring, performance monitoring, security monitoring) on a daily basis to ensure service-related issues are identified and resolved within established SLAs.
4. Designing and architecting new system technologies specifically Microsoft/ Unix/Linux based systems to include virtual platforms and automation technology.
5. Technology review and Proof of Concept testing.
6. Automation development and deployment.
7. Systems integration testing; open-source software and COTS.
8. Training and mentoring more junior team members on all new technologies.

Qualifications

1. Bachelor’s degree in Computer Information Systems, Computer Science or other related technical field preferred; we will consider an equivalent combination of education and experience for the right candidate.
2. 10+ years of overall IT experience and 10+ years of experience supporting Microsoft/Unix/Linux IT infrastructure.
3. Strong experience with Microsoft-Linux-Unix and Automation technologies.
4. Experience in BigFix and WSUS patching and inventory platforms.
5. Experience with hypervisor platforms KVM, Red Hat Open-Shift, Oracle.
6. Experience with computer systems performance tuning, storage system performance optimization, and using related monitoring and troubleshooting tools.
7. Strong knowledge of backup, restore, and recovery.
8. Experience with implementing operational automation.
9. Documentation skills for processes and procedures (creating KBs, runbooks, topology, etc.)
10. Architect/design and solutioning experience; ability to build and integrate solutions using a combination of open source and COTS technology. Experience providing operational support to application developers and tech users.
11. Ability to work well with people from many different disciplines and varying degrees of technical experience.
12. Knowledge preferred: IBM Power servers, VMware vSphere, supporting infrastructure used to host databases, NetBackup, SAN Management software (Brocade Network Advisor), Brocade SAN switches, and IBM and Hitachi storage arrays.
13. Experience with storage systems and storage area networks.
14. Experience with Puppet, Chef, Ansible and other open-source process automation tools will make applicants even more valuable to the Foundever Global Infrastructure Team.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Salary Range

The base pay range for this position in Canada is $90,000.00 to $103,000.00 CAD per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.