Principal Architect - Microsoft, UNIX, and Linux Systems-Remote - Canada

Sitel Corp.; Canada; Remote; CAD 90,000 - 103,000; Full time

Job summary

An established industry player is seeking a Principal Architect specializing in Microsoft, UNIX, and Linux systems. This remote role offers the chance to work with cutting-edge technology while providing expertise in system infrastructure and automation. The ideal candidate will thrive in a service-oriented environment, demonstrating ownership and effective communication skills. Responsibilities include resolving complex system issues, designing new technologies, and mentoring junior team members. Join a dynamic team dedicated to innovation and excellence in customer experience, with competitive salaries and growth opportunities.

Benefits

Competitive Salaries

401K Matching

Paid Time Off

Flexible Work Options

Development Programs

Qualifications

• 10+ years of IT experience supporting Microsoft/Unix/Linux infrastructure.
• Strong experience with automation technologies and documentation skills.

Responsibilities

• Owning and resolving issues related to Microsoft, UNIX/Linux systems.
• Designing and architecting new system technologies and automation solutions.

Skills

Microsoft Server Infrastructure

Linux-based Hypervisors

Automation Technologies

Performance Tuning

Troubleshooting Tools

Documentation Skills

Education

Bachelor’s degree in Computer Information Systems

Equivalent IT Experience

Tools

BigFix

WSUS

KVM

Red Hat OpenShift

Oracle Hypervisor

Puppet

Chef

Ansible

Job description

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Principal Architect - Microsoft, UNIX, and Linux Systems - Remote - Canada

Foundever is seeking a senior-level Microsoft and UNIX Principal Architect with Linux and/or AIX experience to join our Global Systems and Data Technology Team. The candidate will provide expertise in Microsoft Server infrastructure, Linux-based hypervisors, and automation technologies, supporting engineering and support functions.

This role requires a service-oriented mindset, high ownership of assigned problems and requests, and a focus on resolving issues within SLAs. Effective communication with technology customers about request statuses is essential. The individual will research, architect, build new infrastructure, initiate changes in production systems, and escalate issues proactively.

This position offers an opportunity to expand knowledge and work with the latest technology. We value a positive attitude, initiative, eagerness to learn, and strong documentation skills.

Responsibilities

• Owning, tracking, and resolving issues related to Microsoft, UNIX/Linux systems, and storage technologies.
• Providing Tier 4 support for requests and incident resolution within SLAs.
• Reviewing system monitoring, performance, and security reports daily to identify and resolve issues promptly.
• Designing and architecting new Microsoft/Unix/Linux system technologies, including virtual platforms and automation.
• Conducting technology reviews and proof of concept testing.
• Developing and deploying automation solutions.
• Performing systems integration testing, including open-source software and COTS.
• Training and mentoring junior team members on new technologies.

Qualifications

• Bachelor’s degree in Computer Information Systems, Computer Science, or related field; equivalent experience considered.
• Over 10 years of IT experience supporting Microsoft/Unix/Linux infrastructure.
• Strong experience with Microsoft-Linux-Unix and automation technologies.
• Experience with BigFix, WSUS, hypervisor platforms (KVM, Red Hat OpenShift, Oracle).
• Knowledge of performance tuning, storage optimization, and troubleshooting tools.
• Experience with backup, restore, and recovery processes.
• Operational automation implementation experience.
• Strong documentation skills (KBs, runbooks, topology).
• Solution architecture and integration experience using open source and COTS technologies.
• Ability to collaborate across disciplines and technical levels.
• Preferred knowledge: IBM Power servers, VMware vSphere, supporting infrastructure, NetBackup, SAN management (Brocade), SAN switches, storage arrays.
• Experience with storage systems and SANs.
• Open-source automation tools experience (Puppet, Chef, Ansible) is a plus.

About Foundever

Foundever is a global leader in customer experience (CX), with 150,000 associates supporting over 800 brands worldwide. We deliver innovative CX solutions, technology, and expertise to support operational needs and ensure seamless customer interactions.

We handle over 9 million customer conversations daily in more than 60 languages across 45 countries, combining global strength with an entrepreneurial culture. Recognitions include multiple Comparably Awards and Stevie Awards. We foster a culture of creativity, connection, and commitment, offering competitive salaries, benefits, 401K matching, paid time off, and flexible work options. Growth opportunities are available through various development programs.

Salary Range

The annual base pay in Canada ranges from $90,000 to $103,000 CAD, depending on location, knowledge, education, skills, and experience.

Pre-employment Requirements

Employment is conditional upon passing a criminal background check covering the past seven years. Foundever is committed to equal opportunity employment, prohibiting discrimination based on race, age, gender, religion, or other protected statuses.