Primary Care Coordinator

Alliance for Healthier Communities; Brantford; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Team-oriented environment

Work-life balance

Job summary

Grand River Community Health Centre in Brantford, ON, is seeking a Primary Care Coordinator to support daily operations and front desk activities across the organization, ensuring efficient workflows and high-quality patient care.

The role partners with primary care and community teams to implement digital health solutions, manage EMR changes, and coordinate staff onboarding, with evening availability and inter-site site supervision.

Qualifications

• Proven ability to support information systems in a clinical setting.
• Experience with healthcare IT and digital health tools.
• Excellent communication and organizational skills.

Responsibilities

• Oversight of day-to-day clinic operations and scheduling support.
• Site supervision at GRCHC locations and staff onboarding.
• Support EMR updates and adoption of digital health solutions.
• Ensure efficient, high-quality care and effective front desk processes.
• Assist in quality improvement initiatives.

Skills

IT & digital health proficiency

Strong communication

Organization & time management

Conflict management

Interpersonal skills

Education

Degree/Diploma in Health Administration or related discipline

Tools

EMR systems

Digital health tools

Job description

Is Artificial Intelligence used for screening or assessment of candidates ☐Yes ☒ No

Grand River Community Health Centre (GRCHC) is a dynamic, client-centred organization committed to delivering high-quality primary health care services to the diverse community of Brantford Brant and Norfolk. We are proud to have achieved the Canadian Centre for Accreditation (CCA) standards for quality in governance and management of Community-Based Primary Health Care - for the fourth consecutive time. This recognition reflects our unwavering commitment to excellence, accountability, and delivering high-quality care to our communities.

GRCHC is recruiting for this new position to support primary care coordination and daily operations across the organization. GRCHC has expanded their primary care and Front Desk teams and expects further expansion in the next 2 years. This position will be an essential part of the team providing daily support and administrative direction.

The Primary Care Coordinator works collaboratively with both the Primary Care and Front Desk Teams to support the delivery of high-quality primary care services to registered clients and community members. This role provides direct, timely support to front line staff to support effective processes resulting in high-quality care.

Key responsibilities include:

Oversight of day-to-day clinic operations; identifying pressure points and supporting problem-solving, scheduling and preliminary patient concern/inquiry.

Site supervision at any of our GRCHC locations.

Orientation of new staff to clinic processes and providing ongoing updates and training.

Supporting the adoption and integration of digital health solutions.

Supporting quality improvement initiatives.

Ensuring consistent, efficient and effective work processes.

Integrating AI reception and other AI tools into daily practice.

Supporting future changes related to the EMR.

Thriving in a fast-paced environment.

The Primary Care Coordinator reports directly to the Director of Primary Care, Mental Health and Addictions, and collaborates with the broader management team as required.

Responsibilities & Skills

Provide daily support to front desk and primary care teams related to information systems and problem-solving.

Work collaboratively with internal teams and community partners to ensure seamless workflow.

Demonstrated knowledge of IT, digital health solutions, and effective administrative practices.

Strong verbal and written communication skills, organization, and time management.

Demonstrated ability in conflict management and interpersonal relations.

Understanding of anti-oppression principles and ability to work effectively with people of diverse cultural, age, and socioeconomic backgrounds.

Ability to work collaboratively across teams and maintain positive relationships with service providers.

Ability to work independently and in self-directed conditions.

Availability to work a minimum of one evening per week.

• Ability to work at any of GRCHC's service locations

Degree/Diploma in Health Administration or a related discipline or an equivalent combination of education and relevant work experience.

Minimum 2 years of experience in a primary care setting.

Experience working with marginalized populations.

Demonstrated knowledge and experience in primary care, EMR use, and digital tools.

Location

Brantford , ON

Why Work at Grand River CHC?

• Competitive salary and benefits package
• Supportive, team-oriented work environment with opportunities for professional growth.
• Work-life balance with a focus on employee well-being.
• Meaningful work that positively impacts the health and well-being of the Brantford community.

Benefits of Living in Brantford, Ontario:

Brantford, known as the "Telephone City", is a growing community with a rich history and a welcoming atmosphere. Some benefits of living in Brantford include:

• Affordable Housing: Compared to larger urban centers, Brantford offers a lower cost of living and housing options for families and professionals.
• Great Location: Conveniently located between Toronto, Hamilton, and London, Brantford provides easy access to major cities via Highway 403.
• Green Spaces & Recreation: Enjoy beautiful parks, trails along the Grand River, and recreational activities for all ages.
• Strong Community Feel: A friendly, close-knit community with excellent schools, cultural events, and local businesses.
• Growing Economy: Brantford is home to a thriving job market, post-secondary institutions, and opportunities for career growth.

The Grand River Community Health Centre is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, members of racialized groups, visible minorities, Indigenous persons, persons with disabilities, persons of all sexual orientations, and persons of any gender identity or gender expression.

To ensure there is an equal opportunity during the recruitment and selection process, Grand River Community Health Centre provides accommodation for applicants with disabilities upon request.