Preferred Accommodation Representative

Southlake; Newmarket; Hybrid; CAD 41,000 - 46,000; Part time

Benefits offered by this job

Hybrid work environment

Health and dental benefits

HOOPP pension plan

Job summary

Southlake Health seeks a Casual Preferred Accommodation Representative in Newmarket, ON. You will ensure patient accommodation requests are understood and fulfilled, communicating the program to patients and coordinating with staff to complete necessary documentation.

The role requires customer service experience, hospital familiarity, and strong communication. Hybrid work options, benefits, and a supportive team culture are offered to maintain high patient satisfaction.

Qualifications

• Post-secondary education in marketing and sales preferred.
• Minimum two years in a customer service role with demonstrated computer proficiency.
• Experience dealing with patients in a hospital/healthcare setting preferred.
• Excellent communication, time management and interpersonal skills.

Responsibilities

• Communicate Southlake’s Preferred Accommodation program to patients and families.
• Ensure all required documentation and financial information are complete.
• Coordinate with clinical and non-clinical staff to meet accommodation requests.

Skills

Customer service

Communication

Time management

Interpersonal skills

Attention to detail

Problem solving

Soft selling

Negotiation

Education

Post-secondary education in marketing and sales

Tools

Microsoft Office

CRM software

Job description

## Preferred Accommodation RepresentativeApply: Newmarket ON: Casual: Posted Today: End Date: September 17, 2026 (7 days left to apply): JR-101909Job Category: Administrative/Clerical### ### Hospital Location: Newmarket ON### ### Job Type: Permanent, Casual### ### Number of Positions: 1### ### Union: SEIU CLERICAL### ### Minimum - Maximum Hourly Rate: $29.54 - $33.14**Why Join Our Team?*** A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.* Hybrid, virtual, and in-person working environment (where applicable).* Progressive health and dental benefit plans.* HOOPP pension plan with employer and employee premium sharing.* Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!About the role: The Preferred Accommodation (PA) Representative is a non-clinical member of the patient care team responsible for ensuring that Southlake patients’ preferred accommodation requests are met to the best of the hospital’s ability. The Preferred Accommodation Representative will communicate Southlake’s Preferred Accommodation program and ensure that all required documentation and financial information are complete. Potential schedule - One day per month**What you bring:*** Post-secondary education- marketing and sales background preferred* A minimum of two years’ recent experience in a customer service role with demonstrated computer proficiency (face-to-face experience required)* Previous experience dealing with patients* Hospital and health care facility experience* Excellent communication, time management and interpersonal skills* Ability to pay close attention to details* Must be willing to work required shifts* Must be able to meet the physical demands of the position* Highly creative and innovative problem-solving and solution-oriented skills* Outstanding customer service skills, strong influencing, investigative and soft selling abilities* Ability to effectively negotiate financial transactions and foster positive relationships with patients, families, clinical and non- clinical staff members* Innovative and willing to learn* Commitment to customer service and teamwork* Demonstrates individual leadership skillsSouthlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.Regular and reliable attendance is an expected requirement of this position.We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.**Use of Artificial Intelligence (AI)**We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.**Health & Safety Workplace Responsibilities**It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.**Commitment to Diversity and Inclusion**Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.**Anti-Oppression/Anti-Racism at Southlake Health**Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!