Preferred Accommodation Representative

Southlake Health; Newmarket; Hybrid; CAD 41,000 - 46,000; Part time

Benefits offered by this job

Health and dental benefits

HOOPP pension

Wellness programs

Job summary

Southlake Health seeks a non-clinical Preferred Accommodation (PA) Representative to ensure patient accommodation requests are met and to communicate the program to patients. You will gather and verify documentation and financial information, supporting the care team with a focus on detail and patient relations.

The role emphasizes collaboration with clinical and non-clinical staff, adaptability to hybrid work arrangements, and a commitment to patient-centered service.

Qualifications

• Two years' recent customer service experience with computer proficiency
• Post-secondary education in marketing and sales preferred
• Experience dealing with patients in hospital/healthcare setting
• Excellent communication and interpersonal skills
• Ability to pay close attention to details
• Must be able to work required shifts and meet physical demands
• Creative problem-solving and strong customer service abilities
• Ability to negotiate financial transactions and foster positive relationships with patients and staff

Responsibilities

• Ensure patient preferred accommodation requests are met to the hospital's best ability
• Communicate the Preferred Accommodation program and document financial information
• Coordinate documentation and ensure completeness of required information

Skills

Customer service

Communication

Time management

Interpersonal skills

Attention to detail

Teamwork

Problem solving

Education

Marketing and sales education

Tools

Microsoft Office

Job description

Job Category: Administrative/Clerical Hospital Location: Newmarket ON Job Type: Permanent, Casual Number of Positions: 1 Union: SEIU CLERICAL Minimum - Maximum Hourly Rate: $29.54 - $33.14

Why Join Our Team?

A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

Hybrid, virtual, and in-person working environment (where applicable).

• Progressive health and dental benefit plans.
• HOOPP pension plan with employer and employee premium sharing.
• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

About the role:

The Preferred Accommodation (PA) Representative is a non-clinical member of the patient care team responsible for ensuring that Southlake patients' preferred accommodation requests are met to the best of the hospital's ability.

The Preferred Accommodation Representative will communicate Southlake's Preferred Accommodation program and ensure that all required documentation and financial information are complete.

Potential schedule - One day per month

What you bring:

• Post-secondary education- marketing and sales background preferred
• A minimum of two years' recent experience in a customer service role with demonstrated computer proficiency (face-to-face experience required)
• Previous experience dealing with patients Hospital and health care facility experience
• Excellent communication, time management and interpersonal skills
• Ability to pay close attention to details
• Must be willing to work required shifts
• Must be able to meet the physical demands of the position
• Highly creative and innovative problem-solving and solution-oriented skills
• Outstanding customer service skills, strong influencing, investigative and soft selling abilities
• Ability to effectively negotiate financial transactions and foster positive relationships with patients, families, clinical and non- clinical staff members
• Innovative and willing to learn
• Commitment to customer service and teamwork
• Demonstrates individual leadership skills

Commitment to Diversity and Inclusion

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI) We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy. Commitment to Diversity and Inclusion Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process. Anti-Oppression/Anti-Racism at Southlake Health Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlace Health!

We're proud to be recognized as one of Greater Toronto's Top Employers for 2026, one of Canada's Most Admired Corporate Cultures for 2025, and one of the World's Best Hospitals for seven years in a row - recognitions that reflect the strength of our people and our workplace culture. For over 100 years, Southlake Health has been dedicated to building healthy communities through innovative care. While many things have changed over the years, our unwavering pride in our people, place, and performance has stood the test of time. With a passionate family of 6,000 medical professionals, staff, volunteers, and students, we work together every day to deliver exceptional care close to home. We are here for everyone who walks through our doors, no matter where they are in their life journey. Our commitment extends beyond our walls, reaching every community we serve. Driven by our heartfelt dedication, we believe that everyone deserves the best care and the best experience. As we look to the future, our vision remains clear: to grow alongside our communities. This vision is anchored in our commitment to put people first-pushing boundaries and embracing the latest medical advancements while ensuring we meet individuals where they are in life. Every innovation, treatment technique, and interaction is centered on our desire to provide the leading-edge care that patients expect and deserve.