Practice Manager - North Vancouver Pet Hospital

VetCare Canada; North Vancouver; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

24/7 Employee Assistance Program

Community-wide social platform

Recognition programs

VetCare learning platform access

Job summary

North Vancouver Pet Hospital, part of the VetCare Community, seeks an experienced Practice Manager to lead a dynamic veterinary team and drive exceptional client experiences. You will manage operations, schedules, onboarding, and performance reviews while shaping culture and delivering financial oversight.

The role emphasizes leadership, empathy, and strategic thinking, with responsibility for talent sourcing, inventory control, and continuous improvement across the practice.

Qualifications

• Veterinary team leadership and management experience is essential.
• Experience leading operations, scheduling, and talent acquisition.
• Strong communication, empathy and client service focus required.
• Background in budgeting and financial oversight for a practice.
• Knowledge of veterinary software systems is an asset.

Responsibilities

• Lead a collaborative veterinary team and manage daily operations.
• Coordinate schedules, staffing and locum sourcing for DVMs/RVTs.
• Provide onboarding, coaching, and annual performance reviews.
• Oversee inventory, budgets, and financial performance of the practice.
• Support talent acquisition and drive operational excellence.

Skills

Team Management

Leadership

HR Management

Operational Leadership

Communication Excellence

Change Management

Flexibility

Feedback Skills

Conflict Resolution

Financial/Budget Management

Education

Diploma in Veterinary Technology (2–3 years) - Canadian accreditation; VTNE eligibility

Tools

Veterinary Software Systems Knowledge

Job description

Welcome, we're thrilled you are considering joining the highly skilled team at North Vancouver Pet Hospital

Vancouver North Pet Hospital is looking for an experienced RVT who is passionate about delivering exceptional patient care. In this unique role the successful candidate will work at the top of their scope as an RVT 75% of the time. The additional 25% will be dedicated time providing management and operational leadership to the Veterinary Team. This is an opportunity to shape culture and inspire others while driving operational excellence. If you are an RVT who is a natural leader and ready to level up and take on more of a leadership role North Vancouver Pet Hospital has the perfect opportunity for you. Come meet the team and tour the Hospital.

About the Role

Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary team, embodying our core values:

• Come Together as One
• Always Focus on the Patient
• Raise the Bar
• Engage with Empathy

In this role, you will create and lead a collaborative team environment that fosters growth, engagement, and exceptional client experiences. You'll use your empathy and problem-solving skills to swiftly resolve any issues, ensuring smooth operations and happy clients. Your day-to-day will involve striving for operational excellence, managing team schedules, and supporting talent acquisition efforts by sourcing Locum DVMs and RVTs as needed. You'll provide onboarding and coaching to new team members, conduct annual reviews, and offer feedback and support to help your team grow.

You'll also manage inventory, budgets, and all financial aspects of the practice. You'll also make a splash on social media, shouting about all the great things your team is inspiring and doing. If you're looking for a role where you can make a real impact and lead with passion and purpose, this is the perfect opportunity for you!

In this role you will also be required to provide RVT support. Our ideal Registered Veterinary Technologist (RVT) builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. The RVT also assists the Veterinarian with medical, surgical and dental procedures, by using a range of diagnostic equipment, preparing patients, instruments and equipment for surgery; and administering and monitoring medicines under the direction of a Veterinarian.

Our ideal Registered Veterinary Technologist (RVT) must have passed the VTNE or be eligible to write the VTNE, be in good standing with the provincial regulatory association and successfully completed a 2 or 3-year accredited Canadian Veterinary or Animal Health Technology Diploma Program.

Why Join VetCare?

A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Flexible Schedule
• Vacation & Paid Time Off

The VetCare Community Benefits

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

Pay Rate: $60,000 - $70,000/ Year

Qualifications

Are you ready to lead with passion and expertise? Here's what you'll need to join our dynamic team:

• Veterinary Industry Knowledge and/or Project Management Experience: Recommended to keep us running smoothly.
• Clinical Experience: A bonus that will set you apart.
• Team Management/Supervisory Experience (2-3 years): Show us your leadership chops!
• HR Management Experience: Essential for fostering a thriving and engaged team environment.
• Veterinary Software Systems Knowledge: An asset that helps streamline our processes.
• Financial/Budget Management Experience: Keep our practice financially healthy.
• Strong Business Acumen: Think strategically and drive our success.
• Communication Excellence: Clear, concise, and inspiring communication is key.
• Change Management Experience: Guide us through growth and transformation.
• Flexibility: Willingness to work varied hours to meet team needs.
• Feedback Skills: Comfortable providing feedback and support to all team members.
• Conflict Resolution Skills: Navigate challenges with ease and professionalism.

Join us and be part of our pack/ team that thrives on excellence, growth, and a love for animals!

About VetCare

VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.