Practice Manager - Carrington Animal Hospital

VetCare Canada Inc.; West Kelowna; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive Base Salary

Signing & Relocation Bonuses

Medical, dental & life insurance

Flexible Schedule

Vacation & Paid Time Off

Job summary

Carrington Animal Hospital is seeking a Practice Manager to lead a dynamic veterinary team and drive exceptional client experiences. You will foster growth, provide onboarding and coaching, and ensure smooth operations across scheduling, budgets, and talent sourcing.

The role emphasizes empathy, problem solving, and strategic leadership to deliver top-quality care while balancing team development and business performance.

Qualifications

• Veterinary industry knowledge and/or PM experience.
• Clinical experience is a bonus.
• 2–3 years team management/supervisory experience.
• HR management experience essential.
• Veterinary software systems knowledge is an asset.
• Financial/budget management experience.
• Strong business acumen.
• Excellent communication.
• Change management experience.
• Flexibility with varied hours.
• Feedback and coaching skills.
• Conflict resolution skills.

Responsibilities

• Create and lead a collaborative veterinary team environment.
• Swiftly resolve issues with empathy and problem-solving.
• Aim for operational excellence and manage staff schedules.
• Support talent acquisition by sourcing Locum DVMs and RVTs.
• Provide onboarding and coaching; conduct annual reviews.
• Manage inventory, budgets, and financial aspects.
• Promote the practice on social media.

Skills

Vet industry knowledge

Project management

Team management

HR management

Vet software systems

Budget management

Business acumen

Communication

Change management

Flexibility

Feedback skills

Conflict resolution

Job description

Welcome, we're thrilled you are considering joining the highly skilled team at Carrington Animal Hospital

Learn More

Here is what Carrington Animal Hospital has to offer: beautiful lakes and mountains; amazing outdoor living with hiking, biking, boating and beaches nearby. We also have amazing restaurants with great patios and wineries everywhere with some even within walking distance.

Our clinic is walking distance from the beach and the weather in the summer can't be beat. If you are a skier or snowboarder in winter, Black Mountain is close by for your enjoyment. These are all the reasons we offer exceptional work/life balance to our team.

About the Role

Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary team, embodying our core values:

• Come Together as One
• Always Focus on the Patient
• Raise the Bar
• Engage with Empathy

In this role, you will create and lead a collaborative team environment that fosters growth, engagement, and exceptional client experiences. You'll use your empathy and problem-solving skills to swiftly resolve any issues, ensuring smooth operations and happy clients. Your day-to-day will involve striving for operational excellence, managing team schedules, and supporting talent acquisition efforts by sourcing Locum DVMs and RVTs as needed. You'll provide onboarding and coaching to new team members, conduct annual reviews, and offer feedback and support to help your team grow.

You’ll also manage inventory, budgets, and all financial aspects of the practice. You’ll also make a splash on social media, shouting about all the great things your team is inspiring and doing. If you're looking for a role where you can make a real impact and lead with passion and purpose, this is the perfect opportunity for you! Let's make a difference together in the VetCare Community! Candidates that have veterinary experience is an asset.

Why Join The Carrington Team?

A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Competitive Base Salary
• Signing & Relocation Bonuses (If Applicable)
• Comprehensive benefits include: medical, dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off

The VetCare Community Benefits

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

Pay Rate: $65,000 - $70,000 / Year

Qualifications

Are you ready to lead with passion and expertise? Here's what you'll need to join our dynamic team:

• Veterinary Industry Knowledge and/or Project Management Experience: Recommended to keep us running smoothly.
• Clinical Experience: A bonus that will set you apart.
• Team Management/Supervisory Experience (2-3 years): Show us your leadership chops!
• HR Management Experience: Essential for fostering a thriving and engaged team environment.
• Veterinary Software Systems Knowledge: An asset that helps streamline our processes.
• Financial/Budget Management Experience: Keep our practice financially healthy.
• Strong Business Acumen: Think strategically and drive our success.
• Communication Excellence: Clear, concise, and inspiring communication is key.
• Change Management Experience: Guide us through growth and transformation.
• Flexibility: Willingness to work varied hours to meet team needs.
• Feedback Skills: Comfortable providing feedback and support to all team members.
• Conflict Resolution Skills: Navigate challenges with ease and professionalism.

Join us and be part of our pack/ team that thrives on excellence, growth, and a love for animals!

About VetCare

VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.