Practice Manager

Helpmesettle; Peterborough; On-site; CAD 40,000 - 65,000; Part time

Job summary

A leading veterinary care provider seeks a part-time Practice Manager for its Peterborough location. The role involves operational management, client care, and team leadership. Ideal candidates will have experience in veterinary practices and a passion for exceptional care.

Benefits

Health cash plan

Life Assurance 3 x salary

24-hour counselling access

5 weeks’ annual leave plus Bank Holidays

Interest-free Season Ticket Loan

Cycle to Work scheme

Qualifications

• Knowledge of veterinary or healthcare practice environments.
• Experience in managing and leading a team.
• Proficiency with computer systems.

Responsibilities

• Manage all aspects of clinic operations and performance.
• Deliver exceptional client care and monitor feedback.
• Maximize commercial performance and manage costs.

Skills

Client care

Financial management

Regulatory compliance

Resource planning

Leadership

Coaching

Analytical skills

Tools

Microsoft Office

Job description

Medivet Whittlesey is recruiting for a part-time Practice Manager to join the practice. Nestled in beautiful surroundings, our spacious airy clinic has recently been refurbished and offers plenty of natural light into our large premises with on-site parking. It features a spacious reception, staff room area, and a lovely garden to sit and enjoy the sunshine.

Supported by your Regional Operations Director, you will manage all aspects of the clinic, including commercial, people management, and operational tasks, to help maximise the performance of your practice.

It's a 25-hour per week position covering a minimum of Monday and Friday, and we are open to discussing the rest of your rota.

• Health cash plan from day one (covering dental, physio, and optical services) with 24 / 7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks’ annual leave plus Bank Holidays, rising to 6 with length of service (prorated).
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest-free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities

• Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients, and for each other – we really want to make a positive difference through every interaction we have.

In this role, you will :

• Deliver exceptional client care, monitor client feedback, and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory, practice, and operational compliance, conducting audits and sharing best practices within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction, ongoing communication and management, and delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.

Your Skills and Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP, or Dental practice setting.
• An understanding and appreciation of exceptional care and how this improves the client experience.
• Understanding of the importance of regulation and of managing / monitoring effective processes for compliance.
• Experience in driving strong commercial performance through effective financial management, marketing activity, and efficient ways of working.
• Experience in resource planning.
• Experienced in using coaching and influencing skills to get the best out of every colleague.
• Proficiency with computer systems, experience in using Microsoft Office.
• Good numeracy and analytical skills.
• Experience in managing and leading a team.

About us :

Medivet is a leading veterinary care provider, operating in the UK, Germany, Spain, and France with more than 500 branches and 27 24-hour veterinary centres.

We’re proud to support a large, connected, and growing community of colleagues who provide exceptional care, always there. That’s more than a strapline for us; we truly believe every interaction we have matters and that we can make a real difference.

We’re continuing our mission to deliver exceptional care, always there by creating great experiences for our patients, clients, and colleagues through a forward-thinking and caring environment where we make every experience better by using the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres.

We love working with talented, like-minded people who want to stand out in their field and whose compassion for animals always goes way beyond their job. We have exciting plans for the future, so come and join us on our journey.

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Practice Manager • Peterborough, ON, Canada