Powersports Technical Service Advisor

BRP; Sherbrooke; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Annual bonus based on financial results

Flexible work schedule

Educational resources

Job summary

BRP in Sherbrooke, Canada, is seeking a Technical Service Advisor to enhance service experiences in the powersports sector. You will provide expert technical advice, assist dealership technicians, and build strong dealer relationships.

The ideal candidate holds a technical degree, has mechanical knowledge, and is bilingual in English and French. You will thrive in a multicultural environment and contribute to optimizing support services for our partners.

Qualifications

• At least 2 years of experience in a powersport dealership or similar environment.
• Strong understanding of electrical and mechanical theory.
• Ability to navigate electronic parts catalogues.

Responsibilities

• Act as a front of house advisor providing expert advice and diagnostics.
• Support dealership technicians with technical solutions.
• Coach and support partners with technical inquiries.

Skills

Troubleshooting skills

Bilingual: English & French

Mechanical knowledge

Education

Basic technical degree or relevant qualifications

Job description

Overview

Our Dealer & Customer Support team is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that move people on snow, water, dirt and asphalt.

Do you enjoy working in a multicultural environment? Are you driven and committed when it comes to troubleshooting? Do you consistently strive to make a difference in the service experience and foster positive business relationships?

You’ll Have The Opportunity To

• Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly focusing on right the first time and reflecting our quality service pledge.
• Provide technical solutions to dealership technicians and support other departments like the warranty and customer care teams.
• Guide dealers on best practices related to BRP policy, processes and guidelines.
• Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship.
• Represent BRP and build relationships by participating in events.
• Highlight issues quickly, identify and elevate emerging issues or trends and represent your sector in order to continuously and proactively improve and optimize our support services.

You’ll Thrive in This Role If You Have the Following Skills and Qualities

• Basic technical degree or any relevant qualification in powersport, automotive, marine or small engine mechanics.
• At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge.
• Strong troubleshooting and diagnostic skills with thorough understanding of electrical and mechanical theory.
• Ability to navigate and understand electronic parts catalogues, engineering drawings and bill of materials.
• Bilingual: English & French.
• Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology.
• Ability to adapt easily to different circumstances, individuals, situations and working in a multicultural environment.

Acknowledging the Power of Diversity

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

Benefits

• Annual bonus based on the company’s financial results.
• Generous paid time away.
• Pension plan.
• Collective saving opportunities.
• Industry leading healthcare fully paid by BRP.

Feel Good Perks

• Flexible work schedule.
• A summer schedule that varies by department and location.
• Holiday season shutdown.
• Educational resources.
• Discount on BRP products.

Welcome to BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.