Post-Purchase Program Analyst

FGL Sports; Toronto; On-site; CAD 53,000 - 88,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives and education

Well-being perks and product discounts

Career growth opportunities

Job summary

Canadian Tire Corporation, Limited seeks a Post-Purchase Program Analyst to support expanding the Post-Purchase framework and drive customer experience enhancements across products.

You will collaborate with Product Quality Assurance, Brand, Product Development, Merchandising, Offshore Team and Vendors to design new processes and improve existing programs within Post-Purchase.

Qualifications

• Post-secondary degree in business or similar.
• Resourceful with critical-thinking and creativity.
• Customer-focused with focus on feedback-driven improvements.
• Curious mindset and willingness to learn new concepts.
• Strong business and financial acumen for analysis and improvement.
• Operational execution and attention to detail.
• Able to communicate effectively across the organization.
• 2+ years business experience in retail.

Responsibilities

• Execute Post-Purchase Framework and expand scope for enhanced spare part and repair support.
• Investigate opportunities to increase SKUs supported using existing reporting.
• Provide financial analytics for new Post-Purchase initiatives.
• Implement processes to manage responses to online reviews and questions.
• Collaborate cross-functionally to design and improve Post-Purchase programs.
• Monitor service provider performance and maintain vendor standards.
• Support financial model estimation logic, tools, and processes.
• Conduct financial feasibility analyses for Post-Purchase initiatives.
• Run vendor billing processes and communicate requirements to teams.
• Monitor and report Post-Purchase financial status at vendor level.
• Maintain reporting tools for all Post-Purchase program aspects.
• Provide ad hoc reporting to Product Quality Assurance leadership.

Skills

Resourceful

Customer Focus

Curious Mindset

Outcome focused

Operational execution

Communication skills

Accountability

Retail experience

2+ years business experience in retail

Education

Post-secondary degree in business or similar

Tools

MS Excel

Basic programming

MS Access

Job description

What you'll do

The Post-Purchase Program Analyst supports the delivery of the Post-Purchase Program under the broader Product Quality Organization's mandate to support our customers, drive quality products and improve customer perceptions of the products sold at Canadian Tire.

• Execution of Post-Purchase Framework: Support the development of the expanded scope for the Post-Purchase program to provide enhanced spare part and repair support for a larger selection of products to improve brand perception and customer experience
• Utilizing existing reporting, investigate potential opportunities to increase the number of SKUs we support
• Provide financial analytics to support the design of new strategic initiatives surrounding Post-Purchase and sustainability
• Implementing processes to manage corporate responses to online reviews and customer questions, contributing to a cohesive brand image and customer experience
• Actively collaborate with Product Quality Assurance, Brand, Product Development, Merchandising, Offshore Team and Vendors to enhance existing and design new process and programs within the Post-Purchase framework
• Manage Post-Purchase Service Provider Performance: Maintain and monitor service standards for vendor-supported programs
• Financial: Support the financial model estimation logic, tools and process for Post-Purchase program
• Conduct financial feasibility analysis on Post-Purchase initiatives
• Execute vendor billing process to support Post-Purchase program costs and communicate billing requirements to Merchandising, Offshore Team, and vendors
• Monitor and report on Post-Purchase financial status at vendor level
• Reporting and Analytics: Maintain reporting tools and processes for all aspects of the Post-Purchase program, including service provider activity, responses to online customer reviews and questions, and product coverage
• Execute ad hoc reporting for the Product Quality Assurance management team as required

What you bring

Post-secondary degree in business or similar

• Core Values: Resourceful - Demonstrates resourcefulness by using critical thinking and creativity to overcome difficulties
• Customer Focus - Considers the customer's needs first and foremost, making improvements based on customer feedback
• Demonstrates a Curious Mindset - Wonders about new possibilities and actively seeks to learn about them
• Technical Skills - advanced MS Excel, basic programming, and basic MS Access
• Outcome focused - possesses strong business and financial acumen, critical thinker with the ability to analyze and visualize to ensure continuous improvement
• Operational execution - effective time management skills and ability to manage multiple projects, strong attention to detail
• Ability to communicate effectively across the organization verbally and written and via presentations
• Highly developed sense of accountability, passion, and track record for delivering results
• 2+ years business experience in retail

#LI-CD1

We're always looking for great talent! In addition to competitive pay, we offer

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Broadband Salary Range: $53,000.00 - $88,000.00

Our typical hiring range is between $53,000.00 and 70,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and wo