Post-Purchase Program Analyst

Canadian Tire Corporation, Ltd.; Toronto; On-site; CAD 53,000 - 88,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Performance incentives

Continuing Education

Product discounts

Job summary

Canadian Tire Corporation, Limited is seeking a Pub-Post Purchase Program Analyst to support the Post-Purchase framework, expanding spare part and repair coverage and driving improved customer experience. You will analyze SKU expansion opportunities, provide financial insights, and work cross-functionally to implement new initiatives that align with our brand standards.

The role emphasizes collaboration with Product Quality Assurance, Brand, Product Development, Merchandising, Offshore Team and

Qualifications

• Post-secondary degree in business or a related field.
• Experience in retail or consumer products is preferred.
• Strong analytical and financial modeling capabilities.

Responsibilities

• Support expansion of Post-Purchase scope to improve spare part and repair support.
• Analyze opportunities to increase SKUs supported using existing reporting.
• Provide financial analytics for new Post-Purchase initiatives and sustainability.
• Develop processes to manage online reviews and customer questions for consistent brand image.
• Collaborate with QA, Brand, Product Development, Merchandising, Offshore Team and Vendors.
• Monitor vendor performance and service standards for Post-Purchase programs.
• Support financial model estimation, tools, and process for Post-Purchase.
• Perform financial feasibility analyses for initiatives.
• Handle vendor billing and communicate requirements to teams.
• Maintain and deliver Post-Purchase reporting and ad hoc analytics.

Skills

Advanced MS Excel

Basic programming

Analytical thinking

Customer focus

Strong communication

Time management

Education

Post-secondary degree in business or similar

Tools

MS Excel

MS Access

Basic programming

Job description

What you'll doThe Post-Purchase Program Analyst supports the delivery of the Post-Purchase Program under the broader Product Quality Organization’s mandate to support our customers, drive quality products and improve customer perceptions of the products sold at Canadian Tire.Execution of Post-Purchase Framework:Support the development of the expanded scope for the Post-Purchase program to provide enhanced spare part and repair support for a larger selection of products to improve brand perception and customer experienceUtilizing existing reporting, investigate potential opportunities to increase the number of SKUs we supportProvide financial analytics to support the design of new strategic initiatives surrounding Post-Purchase and sustainabilityImplementing processes to manage corporate responses to online reviews and customer questions, contributing to a cohesive brand image and customer experienceActively collaborate with Product Quality Assurance, Brand, Product Development, Merchandising, Offshore Team and Vendors to enhance existing and design new process and programs within the Post-Purchase frameworkManage Post-Purchase Service Provider Performance:Maintain and monitor service standards for vendor-supported programsFinancial:Support the financial model estimation logic, tools and process for Post-Purchase programConduct financial feasibility analysis on Post-Purchase initiativesExecute vendor billing process to support Post-Purchase program costs and communicate billing requirements to Merchandising, Offshore Team, and vendorsMonitor and report on Post-Purchase financial status at vendor levelReporting and Analytics:Maintain reporting tools and processes for all aspects of the Post-Purchase program, including service provider activity, responses to online customer reviews and questions, and product coverageExecute ad hoc reporting for the Product Quality Assurance management team as requiredWhat you bring:Post-secondary degree in business or similarCore Values:Resourceful - Demonstrates resourcefulness by using critical thinking and creativity to overcome difficultiesCustomer Focus - Considers the customer’s needs first and foremost, making improvements based on customer feedbackDemonstrates a Curious Mindset - Wonders about new possibilities and actively seeks to learn about themTechnical Skills - advanced MS Excel, basic programming, and basic MS AccessOutcome focused – possesses strong business and financial acumen, critical thinker with the ability to analyze and visualize to ensure continuous improvementOperational execution - effective time management skills and ability to manage multiple projects, strong attention to detailAbility to communicate effectively across the organization verbally and written and via presentationsHighly developed sense of accountability, passion, and track record for delivering results2+ years business experience in retail#LI-CD1We’re always looking for great talent! In addition to competitive pay, we offer:Comprehensive benefits and retirement programsPerformance incentives, Continuing Education ProgramsOther perks to support your well-beingCareer growth opportunities and product discountsBroadband Salary Range: $53,000.00 – $88,000.00Our typical hiring range is between $53,000.00 and 70,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment withmarket rate and conditions and the unique value you bring to the roleThis posting represents an existing vacancy within our organization.We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.About UsCanadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.