Post Office Manager

Shoppers Drug Mart; Grande Prairie; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage retail postal services while ensuring exceptional customer satisfaction. In this role, you will lead a team, train staff, and uphold store standards to maximize revenue. You'll have the opportunity to work in a dynamic environment that values community service and diversity, providing you with a chance to make a real impact. With flexible schedules and a supportive atmosphere, this position offers a unique blend of responsibility and personal growth, making it an exciting opportunity for those passionate about customer service and retail operations.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Experience in retail and cash handling is essential for this role.
• Strong communication and interpersonal skills are required.

Responsibilities

• Lead Post Office staff to ensure compliance with store standards.
• Provide exceptional customer service and train employees.

Skills

Customer Service

Cash Handling

Interpersonal Skills

Time Management

Communication Skills

Organizational Skills

Decision Making

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & RESPONSIBILITIES:

1. Leads by example and ensures that Post Office staff demonstrate our CORE Values.
2. Interviews and recommends final candidates for hiring.
3. Ensures Post Office cashiers comply with all Store Standards.
4. Trains employees in job functions and provides on-going coaching and instructions.
5. Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM.

CUSTOMER SERVICE:

1. Ensures exceptional customer service is provided beyond expectation.
2. Ensures employees present proper image to the public in accordance with Uniform Policy.

LOSS PREVENTION:

1. Ensures all loss prevention systems and procedures are performed according to Standards.
2. Ensures procedures regarding parcel checks are adhered to.

QUALIFICATIONS:

1. Planning, Judgement and Decision Making.
2. Independent thinking and decision making when dealing with issues related to customer’s requests.
3. Judgment & decisions made based on ability to ask the right questions leading to the appropriate solutions.
4. This position requires the ability to act upon tasks and goals outlined by management.

EXPERIENCE:

1. Experience with retail and cash handling.
2. Superior interpersonal skills.
3. Efficient time management ability.
4. Strong verbal and written communication skills.
5. Effective organization and planning skills.
6. Commitment to providing exceptional customer service.

WORKING CONDITIONS:

Ability to work flexible shifts which may include nights and weekends.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.