Portfolio Resource Coordinator - Full Time

Paladin Security Group Ltd; London; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading security company is seeking a Portfolio Resource Coordinator to manage scheduling and staffing needs in the London branch. This role involves working closely with Client Service Managers to ensure operational efficiency and compliance with contractual obligations. Ideal candidates will have strong organizational and communication skills and be proficient in scheduling software. A competitive salary and benefits are offered, along with opportunities for professional development.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Free Uniforms

Security license reimbursement

Paid vacation

Sick days

Dry cleaning & tailoring allowance

Opportunities for training

Professional development

Qualifications

• Proven ability to build strong working relationships.
• Experience in scheduling and administration or security supervision is an asset.
• Ability to meet strict deadlines and flexibility in time allocation.

Responsibilities

• Identify open shifts and ensure complete schedules.
• Work with the Client Service Manager to address staffing needs.
• Ensure billing accuracy and compliance.

Skills

Leadership

Organization

Communication

Customer Service

Strategic Thinking

Multi-tasking

Education

Valid G or G2 Driver's Licence

Tools

Paladin's Enterprise software

TEAM software

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our London Branch. This position will work closely with Paladin's CSMs to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.

Position Details

• Position:** Portfolio Resource Coordinator
• Site:** Paladin Security
• Site Address:** 18 – 1100 Dearness Drive, London,ON N6E 1N9
• Hours:** Monday – Friday 0800-1600hrs
• Posting Date:** June 18, 2025
• Internal Closing Date:** June 25, 2025
• External Closing Date:** July 16, 2025
  
  

Key Responsibilities

• Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations
• Forward existing schedules in Paladin scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule well in advance
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre
• Fill cancellations and openings in the daily schedule
• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
• Ongoing knowledge development of Paladin's contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
• Take on a large role in Paladin's deployment process
• Ensure billing accuracy and compliance on a weekly basis
• Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll
  
  

Qualifications

• Proven ability to build and maintain strong working relationships both internally and externally
• Strong leadership, organization and facilitation skills
• Strategic Thinking
• Excellent communication skills both written and verbal
• Strong customer service and multi-tasking skills
• Creative ability to foster new and innovative ways to perform and succeed
• Ability to meet strict deadlines and flexibility in time allocation.
• Proficiency in Computer Usage, with an ability to learn Paladin's Enterprise software
• Experience in scheduling, administration or security supervision would be considered an asset
• Valid G or G2 Driver's Licence
• Be willing to work flexible hours
• Why choose Paladin?**
• Opportunities for training and professional development.
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Additional perks
  
  

“If you're excited about the opportunity to work with Paladin Security but don't meet every single qualification listed, don't let that stop you from applying. You may be the ideal candidate for this role or another within our organization. We're always looking for great talent to join our team and contribute their unique strengths.”

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance