Porter

Living Water Resorts; Collingwood; On-site; CAD 32,000 - 42,000; Full time

Job summary

Living Water Resorts in Canada seeks a Banquet Porter to support daily banquet operations, setup and teardown, and assist the Senior Porter Team Lead/Supervisor or F&B Manager to meet our service culture standards. The role requires strong guest relations, professional communication, and teamwork to ensure guest satisfaction.

Key duties include coordinating room setups per BEO, maintaining a high standard of hospitality, and assisting with equipment and supplies.

Qualifications

• High School diploma required or equivalent.
• Smart Serve certification is required or preferred.
• Excellent guest relations and communication abilities.
• Strong interpersonal and organizational skills.
• Valid driver’s license may be required for duties.

Responsibilities

• Assist daily banquet operations including setup and teardown.
• Respond to guest concerns in a positive, proactive manner.
• Maintain hospitality, quality and value standards for guests.
• Ensure staff uniforms, nametags and grooming standards are met.
• Assist with room setup per BEO and floor plans with porters.
• Coordinate with Sales Manager for revised plans and orders.
• Oversee room setup consistency and efficiency with porter team.
• Ensure necessary F&B supplies are available and address issues.
• Keep function rooms presentable and coordinate with Kitchen team.
• Accommodate last-minute guest requests and changes.

Skills

Guest relations

Communication skills

Interpersonal skills

Time management

Organizational skills

Driver's license

Education

High School diploma

Smart Serve Certificate

Job description

The focus of the Banquet Porter is to assist the daily operation of the banquet set-ups, tear down and assist the Senior Porter Team Lead/Supervisor or F &B Manager as and when needed in Food & Beverage to meet and exceed our Service & Culture Standards.

DUTIES INCLUDE:

1. Demonstrates through their own behaviour the 10 Commandments of our Service Culture Standards at Living Water Resorts in providing a fun and caring environment for our guests / members and fellow team members which in turn will create special memories.
2. Respond to guest complaints in a positive and helpful manner. Resolve complaints in a way that ensures the guest is satisfied, will return again and that every guest departs happy.
3. Maintains and delivers a “no compromise” attitude towards providing the highest possible level of Hospitality, Quality and Value to the guest.
4. Adheres to all of the mandatory written standards of operations, policies, procedures, manuals, oral instructions and the Employee Handbook, that is in place at Living Water Resorts
5. Communicate in a professional manner maintaining good relationships, listens and responds appropriately to our guests and fellow team members and actively works as part of a team.
6. Ensure that staff uniform, nametag and grooming standards are maintained on a daily basis.
7. Facilitates appropriate room set‑up as per the Banquet Event Order (BEO) and floor plans with the other porter(s) and double checks that the room is set up with all of the required tables, chairs, linens, supplies, AV equipment (if required).
8. Consult with the Social & Event Sales Manager or Sales Manager for revised BEO plans.
9. Maintains consistency, standards and efficiency by overseeing the room set‑up and all porter duties.
10. Assess requirements to ensure the function is running smoothly with all required F&B supplies and alert the Supervisor / F&B Manager to any problem areas.
11. Maintain room set‑up standards so that they are presentable to guests at all times.
12. Work closely with the Kitchen team to ensure coordination for food pick‑up and drop off along with the Supervisor / Manager.
13. Exceed guest expectations at all times accommodating last minute requests and changes by the guest.
14. Keep all function room doors closed and lights turned off when rooms are not in use.
15. Upkeep all equipment, tools, tables, chairs, linens and other operating supplies in good condition

QUALIFICATIONS

• High School diploma
• Valid Smart Serve Certificate
• Valid Drivers License
• Excellent guest relations and communications skills
• Possess strong interpersonal relations skills
• Possess strong organizational skills required for achieving efficiency on the job
• Excellent time management and multi-tasking skills
• Must be able to maintain department and company standards
• Professional attitude and appearance at all times

Working Conditions

• Works the majority of the time indoors and some outdoors
• May carry hot trays of food and/ or beverages
• Must be able to bend, reach, lift at least 75 lbs
• Requires heavy lifting, moving of furniture and equipment
• Must be able to walk and stand for an average of 4-8 hours per shift

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier‑free recruitment and selection process. Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources. Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.