Policy Operations Architect (AI Insurance)

Mercor; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Mercor collaborates with a leading AI lab to train frontier models on high-quality insurance reasoning data. We are hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, and to evaluate model outputs against operational standards.

You will develop scenarios spanning intake, issuance, endorsements, billing, renewals, and document delivery, create instructions and quality checks, and provide feedback to improve model behavior.

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and high attention to detail.
• Distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Responsibilities

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
• Write "golden" reference responses at experienced insurance-operations quality
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
• Provide written feedback the research team uses to improve model behavior
• Participate in onboarding office hours and calibration sessions

Skills

Policy administration

Insurance operations

Quality control

Written communication

Tools

Policy administration systems

Workflow queues

Job description

Mercor collaborates with a leading AI lab to train frontier models on high-quality insurance reasoning data. We are hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, and to evaluate model outputs against operational standards.

You will develop scenarios spanning intake, issuance, endorsements, billing, renewals, and document delivery, create instructions and quality checks, and provide feedback to improve model behavior.