Policy Analyst

CareerBeacon; Montreal; Remote; CAD 46,000 - 51,000; Full time

Benefits offered by this job

Health, vision, dental coverage

Matched pension plan

Annual bonus

Paid vacation

Flexible work arrangements

Professional development

Job summary

Medavie is seeking a Policy Analyst to support internal and external clients with eligibility, member billing, and digital tools inquiries. You will update records and apply eligibility standards in line with group insurance contracts, entering data into administrative systems and coordinating with stakeholders.

You will work under the Team Lead in Client Solutions, handling inquiries by phone, reviewing enrollment or change requests, and contributing to process improvements while meeting

Qualifications

• Analytical skills required to interpret insurance contracts and eligibility standards.
• Experience in insurance or customer service is a strong asset.
• Proficiency with Microsoft Office and data-entry tools.

Responsibilities

• Provide administrative and technical assistance to internal and external clients.
• Provide telephone support to group administrators during business hours.
• Analyze requests, ensure follow-up and documentation, and forward to internal teams as needed.
• Apply policies and eligibility standards when reviewing enrollment or change requests.
• Enter data into administrative systems while respecting quality standards and deadlines.
• Ensure the accuracy of information entered and report any anomalies or delays.
• Use application and/or production tracking tools.
• Suggest process improvements to optimize quality and turnaround times.
• Adapt written communications to meet client needs.
• Perform any other related tasks.

Skills

Analytical ability

Bilingual (French & English)

Customer service experience

Education

College diploma (DEC)

Tools

Microsoft Office

Job description

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Department: Client Solutions
Competition: R-269274
Posting Type: Internal / External
Employment Type: Permanent Full-Time
Salary Grade: Grade 5
Location: Remote, Quebec
Salary: $23.32/hour
Reports To: Team Lead
Start Date: November 9, 2026

Job Summary

Reporting to the Team Lead, Client Solutions, the Policy Analyst provides administrative and technical support to internal and external clients regarding requests related to eligibility, member billing, and support for users of our digital tools. The analyst ensures the updating of records, correspondence, and the application of eligibility standards in accordance with group insurance contracts. The analyst enters data into administrative systems and communicates with various stakeholders for any information related to the application of eligibility and billing standards.

What You Will Do

• Provide administrative and technical assistance to internal and external clients.
• Provide telephone support to group administrators during business hours.
• Analyze requests, ensure follow-up and documentation, and forward to internal teams as needed.
• Apply policies and eligibility standards when reviewing enrollment or change requests.
• Enter data into administrative systems while respecting quality standards and deadlines.
• Ensure the accuracy of information entered and report any anomalies or delays.
• Use application and/or production tracking tools.
• Suggest process improvements to optimize quality and turnaround times.
• Adapt written communications to meet client needs.
• Perform any other related tasks.

What We Are Looking For

• College diploma (DEC).
• Two years of relevant experience.
• Experience in group insurance or customer service would be a strong asset.
• Ability to analyze and interpret insurance contracts.
• Completion of LOMA 1 and 2 courses according to company policy (an asset).
• Computer skills: Good knowledge of Microsoft Office.
• Bilingualism (French and English) is considered an asset

What We Offer

• Flexible work arrangements and a culture focused on work-life balance.
• Comprehensive health, vision, and dental care plan fully paid by the employer.
• Defined contribution pension plan fully matched by the employer.
• Annual bonus based on your contribution to our success.
• Paid vacation.
• Training: You will participate in a paid virtual training program lasting 5-6 weeks, providing you with the knowledge, tools, and resources needed for success. You will train alongside colleagues who care about your success and will continue to support you until you are fully autonomous.
• Professional Development: We offer a career path that encourages you to follow your passions, acquire new skills, and grow professionally within Medavie.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently-without AI assistance-to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: [e-mail] .