Plumbing & Electrical Project Advisor

The Home Depot; Winnipeg; On-site; CAD 40,000 - 52,000; Full time

Job summary

The Home Depot in Canada is hiring Sales Associates who will provide fast, friendly service by actively seeking out customers to assess their needs and offer assistance. They will greet, engage, and thank customers and maintain knowledge of department products to guide customers to complete projects.

Ideal candidates have 1–2 years of retail experience and strong interpersonal and communication skills, with a focus on customer satisfaction and safety in a busy store environment.

Qualifications

• High School Diploma or equivalent is required.
• 1 to 2 years Retail or Trade experience is an asset.

Responsibilities

• Ensures Customer Satisfaction
• Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer's projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Follows all safety policies and procedures, Loss Prevention policies and procedures

Skills

Interpersonal Skills

Communicates Effectively

Customer Focus

Education

High School Diploma or equivalent

Job description

The Home Depot in Canada is hiring Sales Associates who will provide fast, friendly service by actively seeking out customers to assess their needs and offer assistance. They will greet, engage, and thank customers and maintain knowledge of department products to guide customers to complete projects.

Ideal candidates have 1–2 years of retail experience and strong interpersonal and communication skills, with a focus on customer satisfaction and safety in a busy store environment.