Electrical & Plumbing Project Advisor - Customer-Focused

The Home Depot; Halifax; On-site; CAD 21,000 - 26,000; Full time

Job summary

The Home Depot in Halifax is hiring Sales Associates to provide fast, friendly service and help customers find the right solutions for their projects. You will greet customers, assess needs, and explain product features while building trust and guiding them to complete purchases.

Ideal candidates have 1–2 years of retail experience, a high school diploma, and strong communication skills. You will work in a busy store environment with flexible hours, including evenings and weekends.

Qualifications

• Minimum Education: High School Diploma or equivalent.
• Minimum Years of Work Experience: 1 to 2 years retail or trade experience an asset.
• Competencies include effective communication and customer focus.
• Skills include strong interpersonal abilities.

Responsibilities

• Ensures Customer Satisfaction
• Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer's projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Follows all safety policies and procedures, Loss Prevention policies and procedures

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

The Home Depot in Halifax is hiring Sales Associates to provide fast, friendly service and help customers find the right solutions for their projects. You will greet customers, assess needs, and explain product features while building trust and guiding them to complete purchases.

Ideal candidates have 1–2 years of retail experience, a high school diploma, and strong communication skills. You will work in a busy store environment with flexible hours, including evenings and weekends.