Player Experience, Research II

Electronic Arts; Vancouver; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Vacation 3 weeks per year

Sick time 10 days per year

Top-up to EI/QPIP benefits

Health/dental/vision coverage

Retirement plan

Job summary

Electronic Arts in Vancouver is seeking a Player Experience (PX) Researcher to partner with development teams and shape the future of Apex Legends. You will uncover what players need and why they play, guiding product strategy and feature decisions.

Reporting to the Senior Manager of Player Experience, you will synthesize qualitative and quantitative data, advocate for the player perspective across time zones, and help evolve research processes to boost impact.

Qualifications

• Degree in a related field or equivalent experience.
• Experience leading research projects end-to-end.
• 3+ years of user research across platforms.

Responsibilities

• Collaborate with game teams to align research with franchise goals.
• Create insights that influence franchise direction across teams.
• Present player insights and recommended actions to leadership.
• Synthesize data into clear communication of needs, pain points, and opportunities.
• Refine departmental research processes to increase efficiency and impact.

Skills

Research leadership

Team collaboration

Statistical analysis

FPS game knowledge

Remote collaboration

Education

Bachelor's degree in Psychology / Market Research / Data Science / HCI

Tools

Statistical analysis tools

Job description

Role ID

216397

Worker Type

Regular Employee

Studio/Department

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

At Electronic Arts, we exist to inspire the world to play. We create amazing experiences for our players everywhere and prioritize their experiences in everything we do. In Player and Quality Insights (PQI), we engage with our players early and often to shape the future of EA's games.

We are looking for a Player Experience (PX) Researcher to join our team, with a focus on enhancing the player experience in Apex Legends. In this role, you will act as a strategic research partner to development teams, helping teams understand player needs, motivations, and behaviors throughout the game development lifecycle. Your insights will directly influence product strategy, feature development, and player experience decisions. You will report to the Senior Manager of Player Experience for Apex Legends, located onsite in our Vancouver location.

Responsibilities

Collaborate with game teams to align research with franchise goals and strategies.

Partner with diverse teams to create insights that influence franchise direction.

Advocate for the player perspective by presenting player insights and recommended actions to game teams and leadership, empowering data-informed decisions.

Synthesize qualitative and quantitative data into compelling insights that clearly communicate player needs, pain points, motivations, and opportunities.

Refine and enhance departmental research processes to increase efficiency and influence.

Qualifications & Skills

Degree in a related field (e.g., Psychology, Market Research, Data Science, HCI), or equivalent industry experience.

Experience leading research projects from planning to delivery.

3+ years of industry experience conducting user research across platforms.

Team-oriented, collaborative, and comfortable working across time zones and remotely.

Familiarity with statistical analysis tools and methods.

Strong understanding of FPS games and mechanics.

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

Pay is just one part of the overall compensation at EA.

For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.