Player Development Executive, Ontario

DraftKings Inc.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

DraftKings Inc. is seeking a VIP Player Development Executive in Toronto to drive loyalty among premier players and boost net revenue through proactive sales and superior service.

You will collaborate with internal teams to manage the VIP experience, analyze player data, and uphold responsible gaming policies while expanding market share.

Qualifications

• Bachelor's degree or 5 years of experience in Gaming, Hospitality, Sales, or Marketing.
• Passion for improving player experience and promoting positivity within the team.
• Proven ability to implement strategies that improve revenue and efficiency.

Responsibilities

• Develop and maintain strong relationships with premier players to build loyalty.
• Drive VIP sales metrics, engagement, market share, and net revenue.
• Adhere to VIP policies and responsible gaming guidelines.
• Analyze data to identify trends to maximize player performance.
• Offer solution-based suggestions to enhance the customer experience.
• Participate in escalation with internal teams for timely resolutions.

Skills

VIP player development

Sales experience

Customer engagement

Problem solving

Positive team culture

Education

Bachelor's degree or 5 years in Gaming/Hospitality/Sales/Marketing

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

Play a crucial role in the growth and development of our VIP player base. As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.

What You’ll Do

• Develop and maintain strong relationships with premier players through providing services and building player loyalty.
• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
• Execute against all VIP policies and guidelines, including responsible gaming policies.
• Compile and analyze data to identify trends to maximize player performance.
• Proactively offers solution-based suggestions to help enhance the customer experience.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

What You’ll Bring

• Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency.
• Knowledge and ability to increase revenues and control expenses.
• Must be able to obtain and maintain required State Gaming Licenses.
• We welcome and encourage applications from people with disabilities. Accommodations are available on request for applicants taking part in the selection process.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.