VIP Engagement Specialist, iGaming (Edmonton-based)

NeoPollard Interactive; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive Health, Vision, and Dental Insurance

Generous RRSP Contribution

Paid Vacation and Personal Time

Wellness and Employee Assistance Program

Company-Provided Laptop and Cellphone

Paid Parental Leave Program

Job summary

NeoPollard Interactive is seeking a VIP Engagement Specialist in Edmonton, AB, Canada to manage relationships with high-value players. This role involves building trust-based connections, hosting VIP events, and supporting CRM initiatives.

The ideal candidate will have 2-4 years of experience, strong communication skills, and the ability to analyze player data. Benefits include comprehensive insurance, career development opportunities, and a quarterly profit-sharing program.

Qualifications

• 2-4 years of experience in online gaming, hospitality, customer success, or a relationship-driven role.
• Strong analytical mindset with the ability to interpret player data and identify actionable insights.
• Experience managing high-value customers or VIP accounts is an asset.

Responsibilities

• Manage a portfolio of VIP and high-value players, building strong, trust-based relationships.
• Host and attend VIP events ensuring exceptional hospitality and memorable player experiences.
• Monitor individual player performance to maximize lifetime value and retention.

Skills

Interpersonal skills

Communication skills

Analytical mindset

CRM familiarity

Education

2-4 years of experience in relevant fields

Job description

We are NeoPollard Interactive: Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America with interactive games, powerful gaming systems, and a comprehensive suite of player services.

We are innovative. From inception, innovation has been core to NPi. As one of the first iLottery platform providers in North America, we laid the groundwork—helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting‑edge technology to our partners with an industry‑proven track record of revenue growth.

We are one‑of‑a‑kind. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus: creating the most intuitive and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space.

We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state‑of‑the‑art technology, top‑performing game content, and innovative and comprehensive iLottery services.

We are NPi. Join us.

WHAT YOU WILL DO

We are looking for a VIP Engagement Specialist in Edmonton, AB, Canada who will be responsible for managing direct relationships with high‑value players, delivering personalized service that drives loyalty, retention, and long‑term value. This role owns a portfolio of individual player accounts, ensuring each player receives tailored engagement, timely support, and proactive outreach. The VIP Engagement Specialist will also represent the brand at VIP events and host select players at in‑person experiences across Alberta—primarily in Edmonton. In addition, this role supports CRM initiatives, contributes to segmentation and campaign execution, and provides insights that strengthen the overall VIP strategy.

• Manage a portfolio of VIP and high‑value players, building strong, trust‑based relationships through personalized communication and proactive outreach.
• Host and attend VIP events in Edmonton, and the surrounding areas, ensuring exceptional hospitality and memorable player experiences.
• Monitor individual player performance, including activity trends, preferences, and risk indicators, to maximize lifetime value and retention.
• Develop tailored engagement plans for assigned players, including rewards, offers, and reactivation strategies.
• Assist with CRM activities, including segmentation, campaign execution, and player‑level reporting.
• Identify opportunities for upsell, cross‑sell, and increased engagement based on player behavior and data insights.
• Resolve player issues and escalations promptly and professionally, coordinating with internal teams when needed.
• Collaborate with Marketing, VIP Management, and Compliance to ensure all interactions and offers align with regulatory requirements and responsible gaming standards.
• Track and report on key metrics, including player activity, satisfaction, and account performance.
• Stay informed on industry trends, competitor offerings, and regional player preferences to enhance engagement strategies.
• Ensure compliance with responsible gaming policies and jurisdictional regulations.
• Other duties as assigned.

WHAT YOU WILL BRING

• 2‑4 years of experience in online gaming, hospitality, customer success, or a relationship‑driven role.
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Experience managing high‑value customers or VIP accounts is an asset.
• Comfortable hosting events, meeting players in person, and representing the brand professionally.
• Strong analytical mindset with the ability to interpret player data and identify actionable insights.
• Familiarity with CRM systems, player segmentation, and lifecycle management.
• Ability to work flexible hours, including evenings or weekends for events.
• Must be based in Alberta or willing to travel regularly in Edmonton.
• Highly organized, proactive, and capable of managing multiple player relationships simultaneously.
• Commitment to responsible gaming and adherence to regulatory guidelines.

WHY WORK AT NPI?

We hire the best.

We prioritize innovation.

We support and empower our team.

Join us as we continue to shape the future of the iLottery industry by delivering players’ favorite games across all channels and driving outstanding returns for good causes.

BENEFITS

• Comprehensive Health, Vision, and Dental Insurance
• Life Insurance & AD&D Insurance
• Generous RRSP Contribution
• Paid Vacation and Personal Time
• Wellness and Employee Assistance Program (EAP)
• Company‑Provided Laptop and Cellphone
• Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)
• Quarterly Profit‑Sharing Program for All Employees Who Have Completed Six Months of Continuous Service
• Paid Parental Leave Program

ABOUT NEOPOLLARD INTERACTIVE

Born in the digital domain, NeoPollard Interactive LLC (“NPi”) is an award‑winning supplier of best‑in‑class iLottery solutions to the North American lottery market. Serving the largest share of U.S. lotteries that currently sell online, NPi helped pioneer the successful introduction of iLottery in the U.S. and is North America’s proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel. NPi offers cutting‑edge technology, a full suite of managed services, and the industry’s top‑performing game content as part of its innovative and comprehensive approach to partnering for iLottery success. Jointly owned by Pollard Banknote Limited (TSX: PBL) and NeoGames S.A. (Nasdaq: NGMS)—both globally recognized industry leaders—NPi powers the most profitable iLottery programs.