VIP Team Manager

FanDuel; Edmonton; On-site; CAD 97,000 - 121,000; Full time

Benefits offered by this job

Extended medical, vision, and dental coverage

Life insurance

Disability insurance

Retirement program with employer contributions

Paid sick time

Job summary

A leading gaming company is seeking a VIP Manager to oversee a portfolio of high-value clients in Edmonton. The ideal candidate will have extensive experience in customer service and team management, with a deep understanding of the online gaming industry. Responsibilities include managing VIP relationships, mentoring a team, and ensuring compliance with responsible gaming protocols. This role offers a competitive salary of CAD 97,000 - 121,000, along with comprehensive benefits including medical coverage and incentive compensation.

Qualifications

• Minimum of 4 years of experience in high-end customer service.
• Experience managing a team is preferred.
• Knowledge of sports and/or experience in a regulated industry is a plus.

Responsibilities

• Manage and retain a portfolio of High Value Players.
• Mentor and develop a team of VIP Account Managers.
• Ensure responsible gaming and compliance in all activities.

Skills

Excellent verbal and written communication skills

Analytical skills and experience with Excel

People management

Customer service

Knowledge of online gaming industry

Job description

Overview

THE POSITION Our roster has an opening with your name on it. FanDuel is looking for a VIP Manager to work across to look after our most important clients as well as oversee a small team of VIP account managers. As a VIP Team Manager, you will be directly managing a portfolio of loyal customers, building strong relationships, and providing an excellent all-round experience. You will also coach a small team of VIP Account Managers to deliver the same experience to their own portfolios. This position is in a customer-facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.

In addition to the specific responsibilities outlined above, employees may be required to perform other duties as assigned by the Company to meet evolving business needs. This ensures operational flexibility.

The Game Plan

Everyone on our team has a part to play.

• Manage and retain a portfolio of High Value Players
• Provide an enhanced proactive one-stop service to encourage loyalty
• Keep responsible gaming and Compliance at the heart of all we do
• Develop relationships and offer tailored rewards through regular correspondence
• Work alongside other FanDuel departments to increase customer experience
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Ensure bonuses, gifts, and hospitality invitations are offered in line with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Manage, mentor and develop a team of VIP Account Managers to provide the above

The Stats

What we're looking for in our next teammate

• Minimum of 4 years of experience in high-end customer service (preferred)
• Experience managing a team (preferred)
• Excellent verbal and written communication skills
• High-level hospitality experience (preferred)
• Knowledge of online gaming industry essential
• People management experience (preferred)
• Knowledge of sports and/or experience in a heavily regulated industry is a plus
• Passionate about providing top-level service
• Confident and people-focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of Marketing processes (preferred)
• Willing and able to work non-traditional business hours
• Don’t check all the boxes? We encourage you to apply if you possess adjacent skills and are eager to learn more about this position.

About FanDuel

FanDuel Group is the premier mobile gaming company in the United States and Canada. It consists of a portfolio of leading brands across mobile wagering including FanDuel Sportsbook and FanDuel Casino, among others. FanDuel Group operates FanDuel TV and FanDuel TV+ and has a presence across the US, Canada, and Puerto Rico. The company is based in New York with offices in Los Angeles, Atlanta, Jersey City, and global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator (NYSE: FLUT).

This role can be based in Edmonton, Calgary, or Greater Alberta.

Player Benefits

This role may offer benefits such as extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; and other employee benefits. The role may be eligible for short-term or long-term incentive compensation, including cash bonuses and stock program participation. It includes 12 holidays and two floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. Check out all our benefits here: FanDuel Total Rewards. Benefits differ across country and job type.

FanDuel is an equal opportunities employer and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, or any other characteristic protected by law. FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a workplace accommodation during the application process, please email [e-mail].

The Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.

The applicable salary range for this position is $97,000 - $121,000 CAD, dependent on experience, location, business needs, and market demand. This role may offer benefits including extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; and other employee benefits. It may also be eligible for short-term or long-term incentive compensation. It includes 12 holidays and two floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law.