Platform Support Database Administrator III

Jobtailor; Toronto; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

Jobtailor is seeking a Database Operations Engineer to serve as the primary contact for incidents and to provide end‑to‑end lifecycle management of Oracle, Aurora PostgreSQL, and SQL Server in AWS multi‑AZ environments. You will work across EC2 and RDS/Aurora platforms to ensure high availability and optimal performance.

You will perform production support, automate repetitive tasks, and coordinate change control with Jira.

Qualifications

• Demonstrated ability to apply AI insights to database operations and drive data‑driven innovations.
• Hands-on administration of large relational databases (Oracle, Aurora PostgreSQL, SQL Server) in production.
• Strong knowledge of AWS RDS/Aurora and EC2 with multi‑AZ backup, recovery, monitoring, and security best practices.

Responsibilities

• Serve as the primary contact for database incidents and service requests.
• Perform performance tuning, root-cause troubleshooting, and production support for mission-critical databases.
• Collaborate with application/infrastructure teams to reduce high‑impact incident resolution times.

Skills

Oracle DBA

Aurora PostgreSQL

SQL Server

AWS RDS

Performance Tuning

Incident Management

SRE Practices

Jira

Automation Scripting

Security Hardening

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

Python

Shell

PowerShell

Terraform

CI/CD Pipelines

Job description

• Serve as the primary point of contact for database-related incidents and service requests


• Research, respond to, and resolve database incidents while meeting service-level and customer satisfaction targets


• Provide operational support and lifecycle management for Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server in AWS multi-AZ environments across EC2 and RDS/Aurora platforms


• Perform performance tuning, root-cause troubleshooting, and production support for mission-critical databases


• Collaborate with application and infrastructure teams to reduce high-impact incident resolution times


• Assist with database setup, configuration, security hardening, monitoring, and backup/restore processes


• Own Salesforce ticket queues for schema and security changes, script execution, and non-production refreshes


• Coordinate change control using Jira for safe, auditable deployments


• Create and maintain runbooks, knowledge base articles, and troubleshooting guides


• Partner with development and support teams to identify database bottlenecks and implement tuning or design recommendations


• Shadow senior team members and review existing runbooks during onboarding


• Take ownership of production and non-production environments


• Lead incident investigations, reduce recurring issues through automation or design improvements, and improve database performance, availability, and time-to-resolution


• Help shape database operations best practices and leverage AI and data in operations

Requirements

• Demonstrated ability to embrace AI and apply it to the current role and use data-driven insights to drive innovation, productivity, and continuous improvement


• Hands-on experience administering and supporting large-scale relational databases, including at least two of Oracle, Aurora PostgreSQL, and Microsoft SQL Server, in production environments


• Strong knowledge of AWS database services including RDS, Aurora, and EC2-hosted databases, with backup and recovery strategies, monitoring, and security best practices in multi-AZ deployments


• Ability to troubleshoot complex SQL and database issues including locks, deadlocks, slow queries, memory and I/O contention, and perform effective performance tuning


• Experience with Salesforce and Jira for ticketing and change management


• Disciplined approach to documentation and approvals


• Strong communication and stakeholder management skills


• Ability to act as a trusted technical advisor to internal teams and customers when needed


• Collaborative, customer-centric mindset with experience contributing to knowledge sharing, cross-training, and team-based problem solving


• Comfort working in a hybrid, distributed environment and coordinating across time zones


• Preferred: Experience supporting databases in SaaS, cloud platform, or high-availability production environments, ideally enterprise software or FinTech/InsurTech


• Preferred: Familiarity with Python, Shell, PowerShell, or similar automation and scripting


• Preferred: Exposure to security and compliance practices including encryption, access controls, and audit logging, aligned with frameworks such as NIST CSF


• Preferred: Understanding of CI/CD practices and database integration into release pipelines


• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience

Core Competencies

Demonstrates expertise in managing and supporting large-scale relational databases, particularly Oracle, Aurora PostgreSQL, and Microsoft SQL Server, within AWS environments. Proficient in performance tuning, troubleshooting, and implementing best practices for database operations and security.

Highest-signal resume keywords

• Oracle Database Administration


• Aurora PostgreSQL Support


• Microsoft SQL Server Management


• AWS RDS and EC2 Services


• SQL Performance Tuning

ATS Optimization Keywords

Hard Skills

• Database Incident Resolution


• Performance Tuning


• Backup and Recovery Strategies


• SQL Troubleshooting


• Change Management with Jira


• Documentation and Runbook Creation


• Security Hardening


• Automation Scripting


• AI Application in Database Operations


• CI/CD Practices

Soft Skills

• Strong Communication Skills


• Stakeholder Management


• Collaborative Mindset


• Customer-Centric Approach


• Problem Solving

Industry Keywords

• High-Availability Production Environments


• SaaS


• FinTech


• InsurTech


• NIST CSF

Tools & Technologies

• Salesforce


• Jira


• AWS


• EC2


• RDS


• Aurora