Platform Support Analyst

Socket.dev; Vancouver; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Generous bonus scheme

Hybrid working

Private medical insurance

Pension scheme

Unmind wellbeing app

Sharesave Scheme

Job summary

Angstrom Sports seeks a Platform Support Analyst to maintain and improve our core platform within a cloud-based environment. You will act as the primary contact for platform-related queries, ensuring stability, performance, and availability while collaborating with engineering and product teams.

In this role you’ll gain hands-on experience with AWS services (EKS, EC2, RDS), Datadog monitoring, and infrastructure-as-code tools like Terraform and Argo CD, all within a hybrid working setup.

Qualifications

• Experience in a platform support role and understanding of the system life cycle.
• AWS skillset including EKS, EC2, RDS, etc.
• Strong IT skills and a collaborative, proactive mindset.

Responsibilities

• Investigate, resolve, and prevent platform issues with focus on reliability and process improvement.
• Provide day-to-day technical support to internal stakeholders and ensure SLAs are met.
• Coordinate with engineering, product, and external partners to maintain strong relationships and quality.

Skills

Platform support

AWS (EKS EC2 RDS)

IT skills

Team player

Communication skills

Willingness to learn

Tools

Datadog

Terraform

Argo CD

Job description

Company Description

This role is for Angstrom Sports,a proprietary sports pricing and product provider, building intricate, simulation driven pricing and risk systems to support the success of key sports brands across the Entain group.Founded in 2018 and having established itself as a pioneer in player-level, play-by-play simulations and forecasting, Angstrom was acquired by Entain in 2023. Today, we operate as a semi-autonomous division, responsible for delivering the group’s most advanced pricing and risk capabilities with a focus on the US market.We’re committed to building the next generation of sports betting products — sports-first, recreationally-focused, and designed to make betting more engaging, more intelligent, and more fun.We’re proud to be a high-performing, low-ego team where brilliant people work and people work to become brilliant. While we’re ambitious and delivery-driven, we take real pride in how we operate and the health of our independent culture, underpinned by trust and mutual respect.

Job Description

We are seeking a Platform Support Analyst to help support, maintain, and improve our core platform and its associated products. This role acts as the primary point of contact for platform‑related support queries and incidents, playing a vital part in ensuring the stability, performance, and availability of our services.

The platform operates within a fully cloud‑based AWS environment, providing exposure to modern, scalable technologies. You will work closely with engineering, product teams, and third‑party providers to monitor system health, investigate issues, support deployments and integrations, and ensure incidents are resolved efficiently with clear communication to stakeholders.

As part of a growing organisation, this role offers the opportunity to influence and enhance support processes and operational best practices, while developing hands‑on experience across cloud infrastructure, platform operations, DevOps practices, and automation within a modern AWS and SaaS environment.

Key responsibilities:

• Investigate, resolve, and proactively prevent platform issues, with a strong focus on continuous improvement of systems and operational processes.
• Provide day‑to‑day technical support to internal stakeholders, ensuring services and deliverables are met effectively.
• Liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards.
• Regularly review, maintain, and improve operational documentation, processes, and procedures.
• Support the testing, reporting, and implementation of fixes, including running scripts and validating solutions.
• Develop and maintain scripts to automate administrative and support tasks, improving efficiency and reliability.
• Provide general operational and administrative support to the infrastructure and platform teams as required.

Qualifications

Experience in a Platform support role and knowledge of the system life cycle.AWS Skillset (EKS, EC2, RDS etc)Excellent IT skills A team player and a desire to make a real impact in a growing business.A desire to learn new skills and get in front of new technology.Demonstrate high quality administrative and organisational skills.Strong work ethic and willingness to learn and develop, with a strong desire to undertake additional responsibilities.Excellent communication skills, with confidence to build relationships at all levels.Strives for service excellence, with superb attention to detail and strong commitment to quality.Consistently meets service levels and takes personal ownership of work, prioritising and organising workload to meet tight deadlines.Able to work under pressure and manage needs and demands of various stakeholders.Solve challenges using own initiative to explore solutions.Willing to work weekends, 5 days on / 2 days off on rotation

Desirable

• Experience with Datadog for monitoring, alerting, and observability
• Familiarity with Terraform for infrastructure‑as‑code and cloud provisioning
• Experience using Argo CD for continuous delivery and application deployment
• Knowledge of cloud computing platforms, including compute, storage, and networking concepts
• Available to travel to Vancouver on occasionally andresides in Pacific Time Zone

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

• Generous bonus schemeHybrid workingPrivate medical insurancePension Scheme - matched to 6%Ability to buy and sell holidayFree subscription to wellbeing app UnmindEntain & Enhance daysSharesave Scheme

Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Compensation & Benefits We offer a competitive salary ranging from CAD 65,000 to 75,000 annually, based on experience, along with a comprehensive benefits package.