Platform Reliability Lead — Incident Command & SRE

Xsolla; British Columbia; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Personalized career roadmap

PTO and professional development opportunities

Job summary

A global commerce company in British Columbia is looking for a Technical Service Operations Lead to drive operational excellence in incident management and platform reliability. The ideal candidate will coordinate cross-functional teams, communicate clearly under pressure, and possess strong ITIL and technical operations skills. This role offers the chance to make a significant impact on high-availability platforms. Join a company committed to fostering a supportive environment and ensuring the success of game developers worldwide.

Qualifications

• Proven incident management experience coordinating multi-team responses.
• Ability to communicate effectively under pressure.
• Strong ITIL foundation with practical experience.

Responsibilities

• Serve as Incident Commander for major incidents.
• Own all incident communications during the incident lifecycle.
• Facilitate blameless Post-Incident Reviews for major incidents.

Skills

Incident management

Technical operations

Communication skills

ITIL knowledge

Analytical mindset

Education

6+ years of experience in SRE, NOC leadership, or technical operations

Tools

Datadog

PagerDuty

JIRA Service Management

Slack

Confluence

Job description

A global commerce company in British Columbia is looking for a Technical Service Operations Lead to drive operational excellence in incident management and platform reliability. The ideal candidate will coordinate cross-functional teams, communicate clearly under pressure, and possess strong ITIL and technical operations skills. This role offers the chance to make a significant impact on high-availability platforms. Join a company committed to fostering a supportive environment and ensuring the success of game developers worldwide.