Platform Reliability Engineer

Appnovation; Montreal; Presencial; CAD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Appnovation is seeking an experienced observability engineer to make the platform visible and dependable. You will build OpenTelemetry instrumentation standards for agents, tools and platform services and enable teams to adopt them easily.

You will connect monitoring tools (CloudWatch, Datadog, Grafana) and set up end-to-end tracing, SLOs, alerting, and cost visibility to manage token usage and compute spend across environments.

Formación

• 6+ years in SRE, platform reliability or observability engineering with AWS experience.
• Build and standardize OpenTelemetry instrumentation for agents and services.
• Define and implement end-to-end tracing, SLOs and alerting strategies.
• Create cost visibility and FinOps reporting for AWS environments.
• Collaborate with client teams and communicate complex data clearly.

Responsabilidades

• Instrument platform components with OpenTelemetry standards for easy adoption by teams.
• Connect AgentCore Observability and CloudWatch with clients' observability tools (Datadog, Grafana).
• Set up end-to-end tracing across agent steps and multi-agent handoffs.
• Define SLOs for latency, availability and error rates; build useful, not noisy alerting.
• Track token usage and compute spend with dashboards and alerts; support incident response and post-incident reviews.

Conocimientos

OpenTelemetry

Distributed tracing

SRE

Observability engineering

AWS CloudWatch

Cost visibility

FinOps reporting

Communication

Data-driven decision making

LLM observability signals

Terraform

AWS CDK

Python

Go

TypeScript

Herramientas

Terraform

AWS CDK

Datadog

Grafana

New Relic

CloudWatch

Langfuse

LangSmith

Descripción del empleo

• In this role you make the platform visible and dependable. You'll build the OpenTelemetry instrumentation, observability integrations, tracing, SLOs, alerting, and cost monitoring for token and compute spend
• When an agent is slow, wrong or expensive, your work is how the team finds out and fixes it. This is a named-team engagement, so the person we propose is the person who starts
• Instrumentation: Build OpenTelemetry instrumentation standards for agents, tools and platform services, and make it easy for teams to adopt
• Observability Integration: Connect AgentCore Observability and CloudWatch with the client's existing observability tools (e.g., Datadog, Splunk, Grafana)
• Tracing: Set up end-to-end tracing across agent steps, model calls, tool calls and multi-agent handoffs so issues can be traced to their source
• SLOs and Alerting: Define SLOs for latency, availability and error rates, and build alerting that is useful and not noisy
• Cost Monitoring: Track token usage and compute spend by team, agent and environment, with dashboards, budgets and alerts for unexpected spikes
• Incident Readiness: Write runbooks, support incident response and run post-incident reviews that lead to real fixes

• Scripting and coding skills in Python, Go or TypeScript
• Clear communication and able to turn data into decisions for technical and non-technical audiences
• Experience building cost visibility and FinOps reporting on AWS (Cost Explorer, CUR, tagging strategies)
• Experience with Amazon CloudWatch and at least one enterprise observability platform (Datadog, Splunk, Grafana, New Relic or similar)
• Hands-on experience with OpenTelemetry (SDKs, collectors, exporters) and distributed tracing
• 6+ years in SRE, platform reliability or observability engineering, with strong hands-on AWS experience
• Experience defining and running SLOs, error budgets and alerting strategies
• Experience monitoring LLM or agent-based applications, including token usage, latency and quality signals
• Familiarity with LLM observability tools (e.g., Langfuse, Arize, LangSmith) or AgentCore Observability
• Prior experience and connections in the Life Sciences industry is preferred
• You have prior experience in consulting
• You want to know what's happening in a system before a user tells you
• You work well inside a client team and build trust quickly
• You treat cost as a reliability concern, not an afterthought
• You build alerts people trust and dashboards people actually open
• Experience in pharma, life sciences or another regulated industry
• Experience with infrastructure as code (Terraform or AWS CDK) for monitoring resources
• You stay calm in incidents and focus on learning afterward