Platform Engineering & AI Operations Leader

Manulife; Toronto; Hybrid; CAD 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Manulife is seeking a senior technology leader to guide GWAM Platforms and IT Operations, aligning investments with enterprise goals and regulatory requirements. You will lead platform engineering, production operations, cloud services, automation, and AI-enabled operations, driving modernization, automation, and accountable cost management.

You will partner with executives to prioritize investments, govern platforms, and build a high-performing, diverse team while maintaining strong security

Qualifications

• Bachelor's degree in CS, CE, MIS, Tech, Business or equivalent.
• 10+ years of hands-on technology leadership experience.
• Experience modernizing infrastructure through automation and AI.
• Proven success leading large-scale technology operations, platform engineering, cloud, and DevOps.

Responsibilities

• Set and deliver the strategic roadmap for GWAM Platforms and IT Operations.
• Advance a product-oriented platform engineering operating model.
• Advance cloud capabilities to support AI ambitions.
• Provide leadership to the AVP and broader teams.
• Strengthen oversight of GTCS with clear SLAs and cost transparency.
• Ensure availability and resilience of critical platforms through DR and incident reduction.
• Deliver modern, self-service platform capabilities for faster delivery.
• Develop platform strategy for AI-enabled IT operations with governance.

Skills

Technology leadership

Cloud platforms

Automation

AI enablement

Stakeholder management

Budget & governance

Education

Bachelor's degree in Computer Science, Computer Engineering, MIS, Technology, Business or equivalent

Job description

Manulife is seeking a senior technology leader to guide GWAM Platforms and IT Operations, aligning investments with enterprise goals and regulatory requirements. You will lead platform engineering, production operations, cloud services, automation, and AI-enabled operations, driving modernization, automation, and accountable cost management.

You will partner with executives to prioritize investments, govern platforms, and build a high-performing, diverse team while maintaining strong security