Platform Engineer (DCS)

Flyyeg; Calgary; On-site; CAD 100,000 - 140,000; Full time

Benefits offered by this job

Comprehensive salary

Comprehensive benefits

Pension plan

Unlimited travel perks

Job summary

Flair Airlines is hiring a Platform Engineer (DCS) to support and enhance our Departure Control System and related passenger-processing platforms. You will work with Airport Operations, IT, and vendors to configure, test, and deploy changes that impact check-in, boarding, baggage, and load control across multiple stations.

The role requires 3–5 years of DCS or airline-ops experience, strong knowledge of IATA messaging, and API integrations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• ITIL or similar service-management certification is a plus.

Responsibilities

• Configure and maintain Flair's Departure Control System (DCS) and related platforms.
• Develop and test DCS configurations and integrations with airport systems.
• Coordinate with Airport Operations and vendors for system changes and go-lives.
• Support testing, patching, and releases in a controlled environment.
• Troubleshoot message flow between DCS and CUPPS/CUTE and other systems.

Skills

DCS operations

IATA messaging

APIs & integrations

SQL & scripting

Analytical skills

Communication skills

Time management

Problem solving

Education

Bachelor's in CS/IT

ITIL certification (asset)

Tools

PowerShell

Python

EDIFACT

CUPPS/CUTE

Job description

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we're confident in our approach.

Your Team:

Join the Information Technology team at Flair as a Platform Engineer (DCS), a technically skilled professional who will support the configuration, integration, reliability, and ongoing development of Flair’s Departure Control System (DCS) and related airport passenger-processing platforms. Reporting to the Digital Product Manager, you will work closely with Airport Operations, Network Control, the DCS vendor, airport authorities, and Digital/IT teams to configure and test system changes, manage integrations with airport and third-party systems, and troubleshoot technical issues that impact check-in, boarding, baggage operations, and other critical airport processes. Travel to airport locations will be required to support DCS deployments, integration testing, and go-lives.

This is a full-time, on-site position that can be based at any of our Edmonton (YEG), Calgary (YYC), Vancouver (YVR), or Toronto (YYZ) offices.

A Day in the Life:

As a Platform Engineer (DCS), you will:

• Configure, maintain, and support Flair's Departure Control System (DCS), including check-in, boarding, load control, and baggage reconciliation functionality.
• Build and maintain airport, station, and flight-specific configurations (e.g., check-in profiles, seat maps, boarding rules, baggage allowances) in coordination with Airport Operations.
• Administer user and role-based access for DCS applications in line with security and least-privilege requirements.
• Apply and validate DCS platform patches, releases, and vendor-issued updates in a controlled, tested manner.
• Support and troubleshoot integrations between the DCS and airport common-use platforms (CUPPS/CUTE), self-service check-in kiosks, self-bag-drop, and boarding gate readers.
• Coordinate with airport authorities and ground handling partners on system connectivity, terminal equipment configuration, and airport-side technical requirements.
• Support integration with baggage handling systems (BHS) and baggage reconciliation systems (BRS), including bag tag printing and scan-event data flow.
• Support integration with weight and balance systems to ensure accurate load control data is exchanged between the DCS and downstream systems.
• Assist with the evaluation and rollout of biometric boarding, e-gate, and other passenger self-service technologies as they are introduced across the network.
• Develop, support, and troubleshoot IATA-standard passenger and baggage messaging (e.g., Type B/Teletype messaging, EDIFACT, PADIS) between the DCS and airport, interline, and industry systems.
• Build and maintain APIs and integration points between the DCS and other Flair systems, including the reservation system, airport operational systems, and reporting/data platforms.
• Monitor message flow and data integrity between systems, investigating and resolving message failures, rejects, and data mismatches.
• Maintain integration documentation, including message specifications, mapping documents, and system interface diagrams.
• Monitor DCS platform health, performance, and availability, proactively identifying and addressing issues before they affect operations.
• Act as the technical escalation point for DCS-related incidents affecting check-in, boarding, baggage, or load control at any station, coordinating with the DCS vendor, Airport Operations, and Network Control to restore service.
• Participate in major incident response and post-incident review for DCS-related outages or degraded service.
• Support disaster recovery and business continuity planning for DCS and related airport systems.
• Design and execute test plans for DCS configuration changes, integrations, and vendor releases, including regression and User Acceptance Testing (UAT), prior to production deployment.
• Manage the technical relationship with the DCS vendor, including issue escalation, release coordination, and participation in vendor roadmap discussions.
• Participate in change management processes for all DCS-related changes, ensuring appropriate testing, approvals, and rollback plans are in place.
• Prepare and maintain runbooks, configuration standards, and technical documentation for the DCS platform and its integrations.
• Provide technical training and support to Airport Operations and Service Desk teams on DCS functionality and known issues.
• Perform additional duties as required to support business objectives.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values of honesty, efficiency, accountability, and respect while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
  • Relevant certifications in systems administration, integration, or IT service management (e.g., ITIL) are considered an asset.
• Experience:
  • Minimum of three (3) to five (5) years of experience supporting a Departure Control System (DCS) or other airline/airport operational platform.
  • Hands‑on experience with IATA passenger and baggage messaging standards, such as Type B/Teletype messaging, EDIFACT, or PADIS.
  • Experience supporting integrations with airport common‑use platforms (CUPPS/CUTE), self‑service kiosks, baggage handling/reconciliation systems, or weight and balancesystems is strongly preferred.
  • Experience developing and maintaining APIs and system-to-system integrations.
  • Experience conducting UAT and supporting production releases and cutovers in an operational environment.
  • Experience in an airline, airport, or ground handling environment is strongly preferred.
• Skills and Abilities:
  • Strong understanding of departure control operations, including check‑in, boarding, load control, and baggage processes.
  • Working knowledge of IATA passenger and baggage messaging standards and airline industry data formats.
  • Technical proficiency in APIs, system integrations, and troubleshooting message/data flow between systems.
  • Comfort working with SQL and scripting (e.g., PowerShell, Python) to investigate data issues and support configuration or automation tasks.
  • Strong analytical and problem‑solving skills, with the ability to diagnose issues under operational time pressure.
  • Excellent communication skills, with the ability to work effectively with Airport Operations, vendors, and cross‑functional Digital/IT teams.
  • Ability to manage multiple priorities and respond to time‑sensitive, operationally critical issues.
  • Capability to independently identify solutions and drive improvements to platform reliability and integration quality.
• Requirements:
  • Clear criminal record check and satisfactory references.
  • Must be legally eligible to work in Canada without restriction.
  • Must have a valid passport for travel across the airline's network.
  • Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).

Why You’ll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well‑being because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary - A salary that reflects your experience and contributions.
• Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program.
• Retirement Savings - A pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey - Join Flair!

Apply by September 2, 2026

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.