PLANNING AND PERFORMANCE DIRECTOR, GREENSHIELD ADMINISTRATION

Green Shield Canada (GSC); Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Planning & Performance Director to lead strategic initiatives within their Administration Line of Business. This role is pivotal in driving continuous improvement and ensuring the successful delivery of key projects. The ideal candidate will have over a decade of experience in benefits administration, strong analytical skills, and a proven track record in strategic planning. Join a company that values inclusivity and empowers its employees to make a meaningful impact on health care for all Canadians.

Qualifications

• 10+ years in TPA & Benefits Administration.
• Proven success in strategic planning and performance management.

Responsibilities

• Drive execution of key initiatives for strategic directive.
• Lead development of business cases and metrics for strategic plans.

Skills

Strategic Thinking

Analytical Skills

Effective Communication

Leadership

Project Management

Problem Solving

Budgeting

Continuous Improvement

Education

Bachelor's Degree

Relevant Master's Degree

Job description

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings together worlds of coverage and care, all in one place.
We’re noble challengers, purposefully building a better way, and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The Planning & Performance Director will partner closely with the EVP, GreenShield Administration, to drive the execution of key initiatives critical to the successful delivery of the overall strategic directive for GreenShield Administration.

The leader will have accountability for the development and delivery of the Administration Line of Business (LOB) strategic plan, including driving continuous improvement, labor model, project management around CRM and Cross Sell initiatives.

This role is a critical member of the GreenShield Administration Leadership Team and will require engagement with multiple partners at the LOB and enterprise level.

• Navigate priorities within the GreenShield Administration team and across other initiatives within the organization.
• Partner with LOB leadership and Finance on AOP development.
• Lead the development of business cases and critical metrics related to strategic plan implementation, including tracking performance and providing regular reports.
• Represent LOB with key enterprise initiatives (e.g., CRM, Workforce planning, Hiring Gate).
• Collaborate with Sales leadership to drive growth through pricing and renewal strategies.
• Lead GreenShield Administration’s capital planning process, supporting business case development, monitoring ROI.
• Partner with IT and Product leadership to ensure delivery of capital projects.
• Project manage CRM deployment and utilization.
• Manage and represent GreenShield Administration on enterprise cross-sell initiatives.
• Support LOB leaders on launches of new growth initiatives.
• Plan and monitor budgets, short and long-term planning, forecasting, and workforce planning.
• Work with leaders to ensure achievement of efficiency targets and project delivery.
• Establish and monitor efficiency and effectiveness measures for each department.
• Deploy workforce and capacity management tools and processes.

Key Responsibilities

• Strategic Planning: Contribute to developing and implementing strategic plans, analyze market trends, and ensure alignment with sales and operational activities.
• Performance Management: Develop performance measurement systems, monitor KPIs, and analyze data for improvements.
• Leadership and Collaboration: Represent GS Admin on enterprise projects, collaborate across departments, and communicate performance insights.
• Decision Making: Make data-driven decisions and implement action plans to address gaps.
• Call-out Skills: Budgeting, project management, continuous improvement.

WHO WE'RE LOOKING FOR

• 10+ years in TPA & Benefits Administration.
• Strategic thinking, analytical skills, and effective communication.
• Leadership, project management, and problem-solving abilities.
• Proven success in strategic planning, governance, and performance management.
• Relevant bachelor’s degree or higher.

THE CULTURE

We believe a career should be meaningful. Our culture values everyone’s voice, challenges the status quo, and empowers you to be your best. We foster inclusivity, diversity, and a sense of purpose. Our people are critical to our success, and together, we aim to make a difference.

A FEW MORE DETAILS

Proficiency in English is required. We support diversity, equity, and inclusion, and welcome applications from all candidates. Accommodations are available upon request via [e-mail]. Your information will be kept confidential and used solely for assessment purposes.