Director, National Account Management - Benefits Management Solutions

Green Shield Canada (GSC); Ontario; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Director of National Account Management to drive innovation and strategic thinking. This key leadership role involves ensuring account and service excellence while mentoring a collaborative team. You will engage with clients, develop tailored solutions, and participate in strategic planning to enhance business sustainability. Join a purpose-driven organization that values inclusivity and empowers employees to make a meaningful impact in health benefits management. This is a unique opportunity to shape the future of health care in Canada while fostering a culture of growth and collaboration.

Qualifications

• 8+ years experience in group insurance or Health Benefits Administration.
• Strong understanding of Canadian Health Benefits Management landscape.
• Experience with customer procurement teams and developing service agreements.

Responsibilities

• Lead and mentor the Account management team focused on Claims Adjudication.
• Develop financial models for RFI and RFP responses.
• Monitor the health benefit industry for competitive changes.

Skills

Leadership

Business Development

Sales and Marketing

Relationship Management

Communication Skills

Analytical Skills

Education

University Degree in Business Administration

CEBS courses or professional designation

Job description

WHO WE ARE
When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

GreenShield Administration is built on a foundation ofproven technology, seamless branding, innovative claim management andadministration capabilities, collaborative provider management, and solidindustry expertise. They recognize that each client is unique and requires abusiness solution tailored to their needs.

The emphasis of this role is to assure ourcommitment to, and delivery of, account and service excellence. The Director, National Account Management willplay a key senior leadership role in driving innovation and strategic thinkingfor GreenShield Administration. This role is a contributor to the ongoingleadership of strategic and tactical business issues, and the execution of GreenShieldplans, initiatives and policies. Thisrole will be reporting to the SVP Administration Benefit ManagementSolutions.

OVERVIEW OF RESPONSIBILITIES:
Business Development Support

• Responsible for helping existing clients and match their strategic needs with Green Shield (GS) solutions.
• Support RFI and RFP responses by providing high quality, professional, and comprehensive responses to RFI and RFP opportunities.
• Collaborate in the development of financial models for RFI and RFP responses.
• Promote our third-party services and products to group insurance carriers, advisors, claims paying third party administrators and government entities to secure new clients.
• Identify opportunities, beyond what we do today, and develop new relationships to grow and diversify the business
• Assess business opportunities and collaborate in the development of new business and technological solutions
• Monitor the health benefit industry for changes in the competitive landscape and on-going trends.
• Represent the company in industry peer groups, company presentations and round table discussions and conferences to influence/lobby for policy changes.
• Attend and represent GreenShield Administration in different industry events and conferences and be a champion for our continued success.
• Engage proactively in monitoring the industry, and determining how GS will leverage technology.

Leadership and BusinessAcumen

• Lead, mentor, and coach the GreenShield Administration Account management team focused on Claims Adjudication and Green Shield for Small Business. Encourage and inspire employee’s development in order to maintain a highly effective collaborative team.
• Manage the GreenShield Administration Account management team and departmental resources through an approach that is consistent with GS’s Mission and promotes achievement of the department’s goals and objectives.
• Forge strong relationships across and beyond the organization by bringing a teamwork approach and customer focus.
• Participate in the delivery of key presentations to GS Leadership, including the Strategic Leadership Team and the Board of Directors
• Participate in business strategy development and planning to ensure sustainability and a competitive advantage.
• Lead the development and implementation of tactical plans that support the achievement of the business strategy and the annual operating plan of GS and GreenShield Administration for the Client Services team.
• Establish and execute plans and implement functional processes that enable the GreenShield Administration to achieve its key objectives and deliverables.
• Lead the development and implementation of enhancements to benefits administration policies and procedures, as well as functions that improve profitability, productivity, quality, and customer service.

Account Management & OperationalGovernance

• Build and maintain strong partnerships with all GreenShield partners, advisors and plan sponsors focused on our Claim Adjudication & Green Shield for Small business TPA services. This role is responsible for on-going sales and solution opportunities within those and identified new accounts.
• Support our GreenShield partners according to our contractual obligations and ensure prudent decisions are made with consideration to our financial and overall business well-being.
• Lead a growing team that manages insurance carrier, third-party administrator (TPA), and plan sponsor services related to the support and administration of their clients’ health, life, disability and/or specialty product plans.
• Lead a multi-disciplinary team and be operationally responsible for implementing new business including the enrolment, billings, accounts receivable and service in relation to our partners’ health and dental, life, and disability products.
• Required to lead partner meetings including new group implementations, problem solving sessions, and general relationship building events.
• Address complex issues of a financial nature.
• Provide advice and direction to members of the team to assure partners’ and other stakeholders’ needs are addressed effectively to support contractual relationships.
• Support the staff and GreenShield Administration partners by providing leadership and advice on our practices and procedures, evolving marketplace and healthcare trends.
• Drive best practices and continuous improvement within the department.
• Contribute to the development and implementation of the annual budget, business planning and objectives setting.
• Manage client portfolios, cost, resourcing, SLA’s and co-ordination with internal & external stakeholders to ensure a seamless delivery.
• Responsible for client NPS and customer satisfaction according to best in class GS standards.

WHO WE'RE LOOKING FOR

• University Degree in Business Administration or related discipline.
• A minimum of 8 years’ experience managing and leading in the group insurance or Health Benefits Administration Industry preferably as a solution provider to insurance carriers, third-party administrators and/or government clients.
• CEBS courses or a professional designation are assets.
• Experience working with customer procurement teams and lawyers to develop and/or enhance long-term service agreements.
• Accomplished leader and team builder who inspires, motivates, build, mentors and coaches to lead highly effective teams in a collaborative and engaging environment.
• Extensive Sales, Marketing and Customer Service knowledge.
• A strong understanding of the Canadian Health Benefits Management landscape.
• A strong background in claim adjudication and TPA services.
• Superb relationship management and interpersonal skills including the ability to influence and facilitate solution development while working collaboratively with internal and external stakeholders.
• Highly developed communication skills both verbal and written and the ability to effectively communicate to all levels of the organization including external stakeholders.
• Strong business acumen – acts with a strategic focus and fiscal responsibility.Challenges the status quo with continuous improvement in mind.
• Strong analytical skills and experience with business process development and analysis.
• Highly developed planning, organizing and negotiating skills.
• Experience identifying and driving continuous process improvements and leading project teams.
• An accomplished facilitator with excellent interpersonal skills.
• Strong understanding of the Advantage system and our business practices is an asset.
• Ability to travel within Canada will be required.
• Bilingual French/English would be considered an asset.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).