Place Based Supportive Housing Team Lead

Calgary Homeless Foundation; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dedicated team at a forward-thinking organization focused on supporting vulnerable populations. As a Team Lead, you will play a crucial role in guiding front-line staff, ensuring compassionate care for clients, and managing crises effectively. This position offers the opportunity to make a real impact in the community while fostering a supportive and respectful workplace environment. If you have a passion for helping others and the skills to lead a team, this role is perfect for you. Embrace the chance to contribute to meaningful change in the lives of those in need.

Qualifications

• Minimum of 2 years leading a team and 4 years related experience.
• Understanding of addictions, mental health, and trauma-informed care.

Responsibilities

• Lead front-line staff and assist with crisis management.
• Conduct performance reviews and ensure high-quality client care.

Skills

Crisis Management

Interpersonal Communication

Problem-Solving

Compassion and Empathy

Team Leadership

Education

2-Year Diploma Program

Bachelor’s Degree

Tools

MS Word

MS Excel

MS Outlook

Job description

Hours:

Sunday - Wednesday - 10 hour shifts scheduled 1-11pm. 6 Month Term.

Position Summary:
As part of Alpha House’s Leadership team, Team Leads provide leadership to teams of front-line
staff and are expected to assist other Team Leads with crisis management, critical incident
debriefing, hiring interviews, and conducting performance reviews. Team Leads are also expected
to provide direct care, support, and services to clients, as needed.

Responsibilities of all Team Leads:

• Leads by example, interacts with clients in a caring, non-judgmental manner
• As part of the grievance procedure, address client concerns and share serious
  concerns with the Program Manager
• Provides training, coaching, supervision, and first-level disciplinary action (verbal
  warnings, documented conversations, and same-day shift suspensions) to front-line staff
• Responds to and acts on concerns and issues brought forward from staff related to Alpha
  House's Respectful Workplace Policy, Employee Complaints, and Vulnerable Adults Abuse
  Policy
• Responsible for writing and conducting performance reviews of front-line staff, and
  when necessary making recommendations regarding probation extensions or
  terminations
• Ensures staff are motivated to provide
  high-quality client care in a warm and compassionate manner
• Assists with the recruitment and hiring of staff
  
• Ensures adequate shift coverage by sending out available
  shifts using Shift Link and assigning shifts to staff
  
• Ensures staff are paid appropriately by updating Dayforce with
  appropriate time and attendance codes for staff
  
• Attends to crises (i.e. seizures, overdoses, and deaths) with a focus on defusing conflict
  situations before they escalate and providing debriefing as a group as well as 1:1 with
  staff impacted
• Ensures the safety of staff and clients by being up to date on safety protocols as well as
  accreditation and program audit standards
  
• Reports to the Manager and/or HR on problems arising with team functioning and staff
  issues of a serious nature
  
• Responsible for decisions regarding the medical needs of clients, including
  administration of medication
• Interacts with other addiction agencies and community partners and services including
  Police and EMS
• Engages with local businesses and responds to community concerns on behalf of Alpha
  House
• Collaborates with other Team Leads to provide the Manager
  with updates, data, and statistics for funding and outcome reports
  
• Provides clients with information regarding treatment options and ensures that
  requests for treatment are addressed
  
• Supervises disinfectant clean-up and hygienic procedures (including those related to
  bodily fluids) and assists with implementation of these procedures as required
  
• Ensures Agency Vehicle log books are completed properly and reports any
  maintenance issues to the Operations Coordinator
  
• Conducts shift exchange meetings with oncoming staff
• Responsible for monthly check-ins with their part-time staff and assigned casuals
  
• Ensures supplies and resources for the program are available for staff and clients by
  preparing and submitting purchase orders
  
• Participates in Team Lead meetings and ensures feedback on staff is provided to other
  Team Leads and Managers
  
• Delegates responsibilities to Assistant Team Lead and staff

PBSH Team Leads

• Acquires financial resources for clients, approves appropriate funding requests, and
  ensures gift cards or cheques are prepared and available on time
• Responsible for the timely auditing of client files, ensuring intensive case
  management and deliberate engagements are occurring; following up with the Case
  Worker when necessary
• Provides direction and oversight to the Managed Alcohol Program
• Ensures all reports and data tracking spreadsheets are kept current, in preparation
  for the completion of their monthly reports
• Responsible for the record keeping and distribution of cash float as well as client
  funds and SWAP/BBP items
• Ensures clients hold valid tenant insurance, that rent is collected, and all financial
  control policies are adhered to
• Conducts tenant meetings and client case conferences as needed
• Provides recommendations on and ensures client programming is meeting the client’s
  needs, including ensuring the collaborative agreement for Home Care with AHS is
  upheld
• Prepares program intake/exit paperwork

Team Lead Qualifications:

• Post-Secondary Education from a public educational institution, in a relevant field,
  minimum of a 2-year Diploma Program, Bachelor’s degree preferred. Those in progress
  may be considered.
  
• A minimum of 2 years of experience successfully leading a team
  
• A minimum of four years’ related experience, at least three of which includes direct
  experience in addictions, mental health, the homeless population, or the indigenous
  
• An understanding of addictions including: withdrawal management, harm reduction,
  stages of change, trauma-informed care, and recovery-oriented systems of care
  
• Strong interpersonal communication skills and the ability to communicate with
  discretion and maintain confidentiality of clients, staff concerns & disciplinary
  procedures
  
• Experience in facilitating and debriefing groups is an asset
  
• Must be tolerant, non-judgmental with a high degree of compassion and empathy
  towards the homeless and those struggling with addictions and/or mental health
  
• Proven crisis management, problem-solving skills, rapport-building, and advocacy skills
  
• Belief in harm reduction and housing first
• Must have the ability to work shift work, including overnight shifts
  
• Computer literacy, including effective working skills in MS Word, Excel, and Outlook
  
• An understanding and appreciation for the Protection of Persons in Care Act

Position Requirements:

• Proof of COVID vaccination
  
• Class 5 (Non-GDL) driver license and able to obtain a Class 4 license
  
• Comfortable driving an agency van
  
• PSH and Community Housing Team Leads are required to have a vehicle that can be
  used for business purposes
  
• Be able to physically assist clients from prone to sitting or standing, and vice versa
  
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does
  not contain any results material to the position
  
• FOIP Certification
  
• “It’s your Move” training, or equivalent Patient Lift training
• Shelter Team leads must have the ability to work day, evening, and overnight (all awake)
  shifts