PIA Client Service Associate

TD Bank Group; Markham; On-site; CAD 43,000 - 57,000; Full time

Job summary

TD Bank Group in Markham, Ontario, seeks a PIA Client Service Associate to deliver high-level support to Investment Advisors and high-value clients in wealth management. You will prepare documentation, analyze client accounts, and identify referral opportunities while maintaining compliance and delivering exceptional service.

The role requires an undergraduate degree or diploma, CIRO IR licensing, and 1–2 years in banking or related fields, with strong communication and relationship-building

Qualifications

• Undergraduate degree or community college diploma preferred.
• Licensed as an Investment Representative (IR) with CIRO.
• 1–2 years of relevant banking/administrative experience.
• Strong communication skills; ability to build relationships and work independently.
• Knowledge of wealth management and investment products is an asset.

Responsibilities

• Prepare documentation and provide updates to Investment Advisors for client meetings.
• Create reports analyzing client accounts and identify referral opportunities.
• Accept/create leads and ensure accurate referral coding.
• Submit marketing pieces for approval and maintain client information packages.
• Adhere to compliance requirements and account documentation; maintain materials.
• Provide high-level client service via phone, mail, and electronic inquiries.
• Deliver the 'gold standard' client experience in every interaction and manage own workload.
• Participate as a team member and keep colleagues informed about status and progress.

Skills

Attention to detail

Strong communication

Relationship building

Independent work

Education

Undergraduate degree or diploma

Job description

Work Location: Markham, Ontario, Canada

Hours: 37.5

Pay Details: $43,300 - $56,700 CAD. This role is eligible for commission based earnings. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients. TD Private Investment Advice offers clients the chance to create one-on-one relationship with a dedicated and professional Investment Advisor (IA), while maintaining active participation in decisions regarding their investment portfolio. It's a very special and supportive place to begin – and grow – a lasting, progressive, and rewarding career in wealth. Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard for the position of PIA Client Service Associate.

In this frontline role, your first impressions will leave lasting results on our business and customer experience. In addition, you will:

• Prepare documentation and provide updates to IAs in preparation for client meetings


• Create reports for analysis of client accounts; communicate with customers to provide mentorship on products and services, and identify referral opportunities


• Accept/create leads and ensure correct referral coding administration


• Submit marketing pieces for approval, compile client information packages, maintain marketing materials


• Become familiar with and adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materials


• Provide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of full-service brokerage


• Deliver the 'gold standard' client experience at every interaction with team members, colleagues and clients; prioritize and handle own work and consistently exercise discretion


• Adhere to all policies and procedures and maintain a culture and operation of risk management


• Use insights to continually improve individual and team performance for clients


• Participate fully as a team member, continually improving knowledge and keeping others informed and up to date about status and progress, issues or other related activities

You may also correspond with clients and other branch staff.

Job Requirements

• Undergraduate degree or community college diploma preferred


• Successful candidates will be required to be licensed as an Investment Representative (IR) with the Canadian Investment Regulatory Organization (CIRO)


• 1–2 years of relevant experience, ideally in banking, administrative roles, or related fields


• Strong communication skills with the ability to build relationships and work collaboratively, confidentially, and independently


• Knowledge of wealth management and/or operations is an asset


• Knowledge of investment products is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

Our Total Rewards Package

Our Total Rewards package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

• Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet

Our Values At TD

We’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific