Bus Operations Support Rep III

TD Bank Group; Ottawa; Hybrid; CAD 46,000 - 61,000; Full time

Job summary

TD Bank Group in Ottawa, Ontario is seeking a Business Operations Support role within TD Private Wealth Management. The position offers 37.5 hours per week with a salary range of CAD 45,700–CAD 61,000, reflecting base compensation and career growth opportunities.

Reporting to the Manager of Client Service, the role emphasizes client-centric administrative support and efficient operations in a dynamic environment.

Qualifications

• Undergraduate Degree or Community College Diploma in Business preferred.
• Proficient with MS Office Suite.

Responsibilities

• Provide high-level administrative support to the branch and maintain professionalism in client interactions.
• Assist Manager Client Service with daily operations and administrative tasks.
• Communicate operational, administrative and regulatory activities effectively.
• Develop knowledge of branch processes to support the team.
• Coordinate equipment needs for system access and IT support and provide training as needed for staff.

Education

Undergraduate Degree or Community College Diploma in Business

Tools

MS Office Suite

Job description

Work Location: Ottawa, Ontario, Canada Hours: 37.5 Line of Business: Business Management, Strategy & Support Pay Details: $45,700 - $61,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients. TD Wealth Private Investment Advice (PIA) is ideal for investors who are looking for professional, custom-tailored wealth planning and investment solutions, while maintaining participation in the decision‑making process regarding their financial affairs. The advisors work with clients to design and implement a comprehensive investment strategy, recommend customized investment solutions and provide on‑going portfolio monitoring and performance reporting aimed at enhancing the client’s financial success over the long‑term. Reporting to the Manager of Client Service, the Business Operations Support Representative provides legendary quality, efficient, and specialized administrative support on a multiple and diverse range of assignments within a dynamic client‑oriented sales environment. The ideal candidate is accustomed to responding to an ever‑changing face paced environment, embraces change, and easily adapts. They are driven to succeed and want to make a positive impact with every interaction. They possess and demonstrate problem solving abilities that focus on solutions.

Key responsibilities

• Provide and deliver a high level of administrative support to the branch while ensuring high quality service and professionalism at every client interaction; going above and beyond where required
• Support the Manager Client Service (MCS) in functions related to overall operations and day‑to‑day administration
• Implement effective communication of all operational, administrative and regulatory /compliance activities as required
• Support the team by continuously developing increased knowledge in all branch processes
• Support coordination of equipment needs for system access, IT support, and able to provide training support where required for branch staff
• Coordination and handling of all premise issues including building issues, seasonal and promotional displays
• Maintain and provide ongoing support and improvements to the branch filing system
• Perform office duties as assigned; ensuring changes are implemented and communicated to staff when required to ensure a high level of compliance following audit procedures
• Support the team by actively promoting/supporting key firm/branch initiatives
• Actively suggest implementations that focus on TD’s vision of building a better bank and above average standards
• Identify areas to reduce expenditure and bringing ideas to MCS and/or BM for improvement
• Support an up‑to‑date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where required
• Support the branch professionals where required including client requests
• Be an advocate for the client’s experience

Requirements

• Undergraduate Degree or Community College Diploma in Business preferred
• Completed or pursuing industry‑related courses would be considered an asset
• The ability to work both as part of a team and independently to complete tasks
• Prior administrative experience an asset
• Possess excellent communication skills
• Proven ability to deliver a high level of service
• Detail oriented and highly organized
• Ability to work in a fast‑paced, dynamic environment
• Proficient with MS Office Suite

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Language Requirement (Quebec only)

Sans Objet

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long‑standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, Collegians, and our communities. Learn more: Canada | US | Europe & Asia Pacific