Philanthropy Officer, Mass- Managed

United Way Greater Toronto; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

United Way Greater Toronto seeks a Philanthropy Officer to lead mid-level donor program management. This role involves increasing donor revenue, ensuring a seamless donor journey and engaging with donors through personalized communications. Ideal candidates will have strong relationship-building skills and data management experience, contributing to a mission-driven organization focused on community improvement.

Benefits

Comprehensive benefits

Defined benefit employer-matching pension

Generous paid time-off package

Collaborative work environment

Qualifications

• 1 - 3 years’ experience in fundraising, preferably in individual giving.
• Strong communication skills (both written and verbal).
• Proven ability to take initiative and carry projects to completion with minimum supervision.

Responsibilities

• Manage a portfolio of unofficered mid-level giving donors.
• Lead cross-functional projects in collaboration with the fundraising and operations teams.
• Proactively engage with mid-level donors to strengthen connections.

Skills

Relationship-building

Data management

Problem-solving

Communication skills

Teamwork

Tools

Salesforce

Marketing Cloud

MS Office

Job description

We wake up to a different alarm.

The issues impacting our communities here in the GTA keep us awake at night. But it’s also what gets us up each day, determined to fight local poverty and its interconnected challenges, and to make this region everything it can be for everyone who calls it home. We believe in the power of community, of people coming together, doing what it takes to build and transform neighbourhoods where everyone can thrive. Any Way We Can.

How you will make a difference:

Reporting to the Senior Manager, Mid-Level Giving, the Philanthropy Officer, Mass-Managed, will lead the program management for the mid-level donor segment, collaborating closelywithcross-functional teams to ensure a seamless and optimized donor journey. They will serve as the primary point of contact for all non-officered Leadership donors. This role requires a proactive, collaborative individual with excellent relationship-building skills and strong data management capabilities.

Revenue:

• Manage a portfolio of unofficered mid-level giving donors through the implementation and management of strategies aimed at increasing donor revenue from this donor segment.
• Meet annual revenue and donor growth targets within the mid-level giving segment.
• Increase leadership donors to help us strengthen and grow our donor pipeline
• Monitor and track incoming gifts, following up with outstanding donors to ensure we meet our fundraising targets
  
  
  

Team Collaboration & Management:

• Lead cross-functional projects in collaboration with the fundraising, operations, and donor experience teams to effectively manage and implement mass donor outreach aimed at onboarding, renewing, and upgrading donors.
• Donor Engagement & Relationship Building:
• Oversee United Way’s Leadership Inbox and phoneline, triaging inquiries by either assigning them to Mid-level Officer (MLO) or responding directly, while providing exceptional customer service to foster lasting relationships with United Way Greater Toronto.
• Proactively engage with mid-level donors to strengthen their connection with United Way Greater Toronto and gain insight into their current and potential future giving capacity
• Manage a high volume of thank-you calls to non-officered donors throughout the year, ensuring appreciation and recognition are consistently communicated.
• Lead the Retention Call Process for community donors in collaboration with the Corporate Donor Relations team, identifying opportunities to strengthen donor loyalty.
  
  
  

Communication & Stewardship:

• By available engagement materials, craft personalized communications to steward donor audience and lead to further connection to United Way’s work
• Work closely with operations and donor experience teams to monitor incoming gifts and ensure prompt and efficient stewardship of donor contributions.
  
  
  

Data Management & Analysis:

• Maintain accurate and up-to-date records in the database for assigned portfolio, ensuring all donor information is meticulously tracked and reported.
• Oversee the cleanliness of donor data within the mass-managed segment, proactively managing data integrity within project reports.
• Collect and document insights from donor interactions, utilizing this information to continuously refine and improve the donor experience, particularly for mid-level and beyond.
• Miscellaneous:
• Additional responsibilities as assigned, contributing to the strategic goals and mission of United Way Greater Toronto.
  
  
  

What you bring to the role:

• 1 - 3 years’ experience in fundraising, preferably in individual giving
• Demonstrated ability to effectively manage constituent relationships Strong communication skills (both written and verbal)
• Excellent teamwork, interpersonal and collaboration skills including the ability to work respectfully and inclusively with a diverse constituent population
• Proven organizational abilities and the ability to manage competing priorities and meet deadlines under pressure
• Proven ability to take initiative and carry projects to completion with minimum supervision
• Strong problem-solving skills with proven success at identifying, resolving, and escalating (where needed) issues
• Excellent attention to detail and proven track record of accuracy
• Advanced MS Office skills and extensive experience with complex databases, ideally with Salesforce and Marketing Cloud preferred platforms
• Willingness to actively contribute to the organizational equity framework through participation in learning opportunities and implementing anti-oppressive, and anti-racist learnings into action internally and externally
  
  
  

Being part of our team:

• Competitive total compensation package including:
• Salary
• Comprehensive benefits
• Defined benefit employer-matching pension
• Life insurance
• Short-term and long-term disability benefits
• Employee and family assistance program (EFAP)
• Generous paid time-off package including vacation, personal and cultural days, summer hours and hybrid work environment
• Commitment to the well-being and work-life balance for our employees
• Collaborative, high-performing, and team focused on long-term and collective success
• Largest United Way world-wide
• Work with the GTA’s top philanthropic leaders
  
  
  

Please apply no later than June 17, 2025.

We are committed to being transparent about our practices around pay. The salary range for this role will be shared with candidates who are being considered for it.

As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.

As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.

About United Way Greater Toronto:

As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.

Building community takes a community and together, with you, we will shape a stronger, brighter GTA for everyone who lives here. Any Way We Can.

Learn more about our work at unitedwaygt.org.

Diversity & Inclusion:

United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.