Philanthropy Associate, Donor Services

Covenant-House-International; Vancouver; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

Great benefits package

Professional development

Job summary

Covenant House Vancouver is seeking a Philanthropy Associate, Donor Services to maintain donor records, respond to inquiries, and issue replacement donation receipts. You’ll be the first contact for donors, provide warm, helpful service, and support the Philanthropy team with administrative tasks while representing a mission-driven organization serving youth experiencing homelessness.

You’ll work in a collaborative environment, with opportunities to learn Raiser's Edge, manage campaigns, and

Qualifications

• One to two years of related administration experience.
• Experience with Raiser’s Edge database software is an asset.
• Experience working for a non-profit and/or in an office environment is an asset.
• Database management and Gift Processing an asset.
• Competencies include excellent customer service, strong interpersonal and communication skills, organization and time management.
• Proficiency in Microsoft Office including Outlook, Excel and Word.

Responsibilities

• Serve as the first point of contact on incoming phone calls, providing warm and helpful support to all callers.
• Monitor and respond to inquiries from general email inboxes in a timely and courteous manner.
• Check and return voicemails, ensuring prompt follow-up and resolution.
• Prepare and issue replacement donation tax receipts as required.
• Support Philanthropy team with administrative tasks such as preparing envelopes, assembling mailings, and other donor correspondence.
• Create customized donations forms for Philanthropy Officers as needed.
• Maintain general office tidiness to support a welcoming and organized work environment.
• Monitor and manage office inventory, including envelopes and other supplies.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Organization

Time management

Communication

Independent work

Team collaboration

Education

Administrative experience (1-2 years)

Tools

Raiser’s Edge

Microsoft Office

Job description

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.About Covenant House VancouverSince 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.The Impact the Philanthropy Associate, Donor Services can make:At Covenant House Vancouver, our donors are essential partners in our mission to support youth experiencing homelessness. The Philanthropy Associate, Donor Services plays a vital role in ensuring each donor feels appreciated, valued, and connected to the impact of their generosity.This role is responsible for maintaining accurate donor records and providing heartfelt, responsive support to donor inquiries. With a strong focus on stewardship and donor care, the Associate helps create meaningful experiences that inspire ongoing support and deepen relationships.You’ll be part of a close-knit, passionate team that values collaboration, integrity, and innovation. We’re committed to fostering a welcoming and supportive workplace where you’re encouraged to bring your ideas, grow your skills, and pursue your passion for making a difference. Whether you're just starting your journey in philanthropy or looking to deepen your nonprofit experience, we’re here to support your development.Together, we work to create lasting change—and every interaction you have with our donors helps bring that vision to life.How you will contribute:Serve as the first point of contact on incoming phone calls, providing warm and helpful support to all callersMonitor and respond to inquiries from general email inboxes in a timely and courteous mannerCheck and return voicemails, ensuring prompt follow-up and resolutionPrepare and issue replacement donation tax receipts as requiredSupport Philanthropy team with administrative tasks such a preparing envelopes, assembling mailings, and other donor correspondenceCreate customized donations forms for Philanthropy Officers as neededMaintain general office tidiness to support a welcoming and organized work environmentMonitor and manage office inventory, including envelopes and other suppliesOther duties as assignedWho are we looking for?Education and Experience:One to two years of related administration experienceExperience with Raiser’s Edge database software is an assetExperience working for a non-profit and/or in an office environment is an assetDatabase management and Gift Processing an assetAn interest in philanthropy and learning new skillsCompetencies:Excellent customer service skillsStrong interpersonal and communication skills; both written and verbalOrganization and time management skillsDemonstrated ability to work independently and in a supportive team environmentStrong attention to detailAbility to meet deadlinesComfortable with repetitionComfortable working in multiple databasesAn interest in philanthropy and learning new skillsMicrosoft Office including Outlook, Excel and WordPassion for supporting youth experiencing homelessnessCompensation:The successful candidate can expect a starting hourly rate of between $23.33 and $29.16 depending on factors such as internal equity, experience, competencies, and education. Once hired, the hourly rates are reviewed annually following the annual performance review and successful employees have the opportunity for their hourly rate to increase, over time, up to the maximum of the pay band, currently $34.99.Additional Position Information:The schedule is as follows: Salary Mon-Fri 8a-3p 70hrs (70hrs - Salary)The successful candidate can expect a starting annual salary of between $23.33 and $29.16 depending on factors such as internal equity, experience, competencies, and education.In 2024, we were recognized as one of Canada’s Top 100 EmployersDiversity, Equity & InclusionCovenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;Persons with visible (physical) and/or invisible (mental) disabilities;Persons who identify as women;Persons of marginalized sexual orientations, gender identities, and gender expressions; andIndigenous persons.We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.