Associate Philanthropy Officer, Annual Giving

Covenant House Vancouver; Vancouver; On-site; CAD 48,000 - 60,000; Full time

Job summary

Covenant House Vancouver is seeking an Associate Philanthropy Officer, Annual Giving to manage donor relationships and execute a personalized fundraising strategy. You will engage donors via phone, email, and mail, while maintaining accurate donor data and supporting events and administrative tasks.

The role emphasizes strong communication, organization, and a commitment to youth homelessness issues. Competitive salary and benefits are provided.

Qualifications

• 2+ years of fundraising and/or related administrative experience.
• Experience with Raiser's Edge or similar donor databases highly preferred.
• Strong communication and relationship-building skills.
• Passion for Vancouver's homelessness issues.
• Experience in non-profit or office environment is an asset.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manage donor relationships and deliver exemplary service in annual and monthly DM+ portfolios.
• Execute fundraising strategy using phone, email, and mail.
• Improve donor experience and maintain CHV donor database notes.
• Support planning of donor engagement events and annual giving activities.
• Provide administrative support to the Philanthropy team, including mail merges and data entry.

Skills

Donor relations

Customer service

Relationship building

Communication skills

Time management

Fundraising

Education

College/University certificate or degree

Tools

Raiser's Edge

Microsoft Office

Job description

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

About Covenant House Vancouver Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need. Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees. While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair. We will provide more information on vicarious trauma during recruiting and on‑boarding, to help you decide if Covenant House is the place for you.

The Impact an Associate Philanthropy Officer, Annual Giving can make

The Associate Philanthropy Officer, Annual Giving is an integral member of the Philanthropy team, responsible for delivering a personalized donor experience and implementing fundraising strategies that engage and retain donors giving between $500 and $999 annually. As an important point of contact for this portfolio, they build meaningful relationships with these donors where possible. The role also provides administrative and operational support to the Annual Giving and Mid-Level Giving teams, helping to advance Covenant House Vancouver’s (CHV) fundraising goals.

How you will contribute

You will manage donor relationships and be an important point of contact, delivering exemplary customer service to donors in the annual and monthly DM+ portfolios. You will be responsible for executing a fully developed fundraising strategy that incorporates cultivation, stewardship, and solicitation using the phone, email, and mail. You will proactively look for opportunities to improve a donor’s experience when they support CHV. Using your superior customer service skills, you will answer the general donations phone line in a warm and helpful manner to assist donors with their requests and concerns, adding notes to CHV’s database regarding calls and follow-up tasks. You will support the Manager, Direct Marketing, and the Annual Giving and Mid-Level Philanthropy Officers with administrative tasks. This includes but is not limited to, making thank-you calls, emailing and mailing tax receipts, completing mail mergers and mailing donors, and Raiser’s Edge data entry. You will effectively manage competing priorities, balancing multiple projects and deadlines while maintaining a high level of accuracy and donor service. You will learn about youth stories and updates to CHV’s programs and share them with donors, including how their support helps youth experiencing homelessness and contributes to CHV’s mission. You will support the planning of donor engagement gatherings and fundraising events, including but not limited to an annual event for monthly giving donors. You will support the Philanthropy team with projects and work to help contribute to the team’s overall goals. Other related duties as assigned.

Compensation

The successful candidate can expect a starting salary of between $47,938.80 and $59,932.60, depending on factors such as internally equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $71,944.60.

Who are we looking for?

Education and Experience: College, University, or professional certificate degree is an asset. 2+ years of experience with fundraising and/or related administrative experience. Raiser’s Edge data software experience or other databases highly preferred. Passion for learning about Vancouver’s homelessness issues. Experience working for a non-profit and/or in an office environment an asset. Microsoft Office including Outlook, Word, Excel and PowerPoint. Demonstrated commitment to lifelong learning and taking on new projects. Competencies: Exceptional organizational and time management skills. Outstanding relationship building skills. Strong interpersonal and communication skills; both written and verbal. Courteous phone manner. Demonstrated ability to work in a supportive team environment and independently. Strong attention to detail. Ability to meet deadlines. An interest in Philanthropy and learning new skills.

Additional Position Information

The schedule is as follows: 9-day Fortnight. The successful candidate can expect a starting hourly rate of between $26.34 and $32.93 depending on factors such as internal equity, experience, competencies, and education. Once hired, the hourly rates are reviewed annually following the annual performance review and successful employees have the opportunity for their hourly rate to increase, over time, up to the maximum of the pay band, currently $39.53.

In 2024, we were recognized as one of Canada’s Top 100 Employers Diversity, Equity & Inclusion. Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions. CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin; Persons with visible (physical) and/or invisible (mental) disabilities; Persons who identify as women; Persons of marginalized sexual orientations, gender identities, and gender expressions; and Indigenous persons. We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver. We love what we do and try to make a difference every day.

Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement.

Covenant House Vancouver is a non-profit organization that supports young people who are experiencing or at risk of homelessness, human trafficking, and youth in need. We offer a continuum of care, providing housing and wraparound supports.

We are a diverse team dedicated to ending youth homelessness. Make a difference with us and embark on a fulfilling career. We strive for employees to feel appreciated, supported, and empowered.

Our culture is built around absolute respect, courage, integrity, equity, and inclusivity. We create an engaging work environment where employees can thrive, resulting in the best care for the youth we serve.