Pharmacy Support Assistant

BioScript Solutions; Moncton; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in pharmacy operations is seeking a Pharmacy Support Assistant to enhance daily operations. This role involves managing medication deliveries, ensuring effective communication with stakeholders, and supporting pharmacy functions remotely. Ideal candidates will possess strong organizational skills, attention to detail, and a commitment to patient confidentiality.

Benefits

One tree planted for every new hire

Qualifications

• Proven performance in current role at BioScript Solutions.
• Strong written and oral communication skills.
• Comfort with computers and learning vendor software.

Responsibilities

• Manage administrative duties and maintain communication with pharmacies and patients.
• Track pharmacy deliveries and resolve delivery issues.
• Provide patient-centered care in all interactions.

Skills

Attention to detail

Organizational skills

Communication skills

Teamwork

Multitasking

Problem-solving

Critical thinking

Education

Experience as a Pharmacy Assistant

Knowledge of medical terminology

Job description

The Pharmacy Support Assistant is an exciting opportunity to join a new pharmacy support team within Pharmacy Operations. The aim of this team is to enhance our pharmacy’s daily operations by delegating tasks that can be performed remotely. The role involves supporting pharmacy functions by tracking patient medication deliveries and confirming successful reception, with potential expansion into additional pharmacy tasks. The position requires strong attention to detail, organizational and communication skills, teamwork, and multitasking ability. It may involve shift work, is remote, and reports to the Pharmacy Support Supervisor.

How you will make an impact

1. Manage administrative duties, maintaining effective communication with pharmacies, couriers, and patients via email/phone, and documenting all interactions.
2. Track pharmacy deliveries, collaborate with couriers and patients to monitor, follow-up, and resolve delivery issues, ensuring receipt within the required timeframe.
3. Work with the originating pharmacy to maintain cold chain integrity and patient dose schedules, providing follow-up if issues arise.
4. Follow up efficiently and document confirmation of delivery reception.
5. Provide exemplary patient-centered care in all stakeholder interactions.
6. Complete and submit documentation such as Incident Reports, Adverse Event Reports, and Product Quality Complaints according to SOP timelines.
7. Potentially support other pharmacy activities remotely as the role develops.
8. Report any patient safety concerns as required.
9. Perform other duties as assigned.

What you’ll bring to our team

1. Proven performance in your current role at BioScript Solutions.
2. Experience as a Pharmacy Assistant is an asset.
3. Strong written and oral communication skills.
4. Comfort with computers and learning vendor software.
5. Effective time management and organizational skills.
6. High attention to detail in a fast-paced environment.
7. Ability to work independently and as part of a team.
8. Problem-solving, critical thinking, and decision-making skills.
9. Knowledge of medical terminology and pharmacy procedures is an asset.
10. Commitment to patient confidentiality and privacy.

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